Order Status & Shipping Tracking Suite

WISMOlabs is a leading provider of intelligent post-purchase communication solutions for eCommerce retailers. The platform helps merchants reduce WISMO calls, boost customer lifetime value (LTV), and drive upsell and cross-sell opportunities by engaging customers during the shipping phase—when they are most receptive. On average, customers track their orders 3 to 6 times, making order tracking one of the most critical touchpoints in the customer journey.

This extension for Magento integrates seamlessly with WISMOlabs to enhance post-purchase customer experiences for Magento merchant from the buy button to delivery at the customer's doorstep. The WISMOlabs platform simplifies shipping and order tracking while enabling branded, personalized communications via email, SMS, webhooks, push notifications, and integrations with many third-party marketing and customer support tools. With this extension, merchants can reduce WISMO inquiries, improve logistics visibility, turn transactional updates into marketing opportunities, and build lasting customer loyalty.

Key Features:

• Effortless Order Status and Shipment Tracking: Extension adds customizable tracking links in Magento's Order and Shipping Confirmation emails and to customer account area. Customers can track their orders instantly without logging into accounts, ensuring an easy and satisfying experience or via "My Orders" pages in customer account area.
• Multi-Shipment View: Customers can see and track all their shipments in one unified view—perfect for orders with multiple shipments.
• Real-Time Notifications: Keep customers informed with advanced notifications for shipping milestones, including out-for-delivery, delivered, delays, reschedules, failed delivery attempts, delays and more.
• Multi-Channel Notifications: Send updates via email, SMS, push, webhooks, and integrate with third-party apps for seamless communication.
• Comprehensive Shipment Analytics: Track carrier performance, monitor shipments in real-time, and make data-driven decisions to optimize logistics.
• Customer  Analytics: Gain insights into customer behavior by tracking their engagement levels, including how often they check their shipments, and identifying signs of customer anxiety and anticipation. 
• Built-In Marketing: Use personalized messaging at key stages to boost engagement, encourage repeat purchases, and increase lifetime value.
• Complete Customization: Fully brand the tracking experience to align with your company’s style — custom messages, tracking pages, and customer notifications.

Account & Pricing

• No Account Required: You can try WISMOlabs integration with Magento without creating an account, using brandless tracking for basic functionality.
• Free Plan for Simple Logistics with a Free WISMOlabs Account: For retailers shipping fewer than 500 orders per month, the free version supports shipping tracking across major carriers like UPS, USPS, and FedEx, with built-in Magento shipping notifications.
• Advanced Features with a WISMOlabs Account: Retailers with over 500 orders per month can access enhanced notifications, comprehensive analytics, and support for over 750 carriers and 3PLs. A WISMOlabs account is required to unlock these advanced features. Visit the Pricing Page for details.

Request your account here.

Why Choose WISMOlabs for Magento? WISMOlabs transforms the shipping phase into a powerful tool for enhancing customer satisfaction and driving revenue. With advanced tracking, real-time updates, and integrated marketing, you’ll reduce WISMO calls, create memorable customer experiences, and grow your business.

Ready to enhance your customer post-purchase experience? Install the Order & Shipping Tracking Suite Extension to for Magento today.