Overview
Back to topWeSupply provides a complete package of Magento 2 services that includes key features like Delivery Notifications, eCommerce Tracking Tools, Returns & RMA, Store Locator, and more.
We help you provide the best possible customer journey with our post-purchase customer experience by implementing these features and more. No more leaving your customers in the dark or making them feel like they've forgotten when shopping on your website.
Keep customers notified about delivery status in real-time with our shipment tracking tools and enable them to take returns into their own hands, without putting extra pressure on your support team.
Send Transactional Emails with Magento 2 as well as text messages in an instant and effortlessly update your customers about their shipment's progress. Access all necessary tracking information without leaving the site or checking the tracking number with a 3rd-party carrier. Enjoy the user-friendly interface, branded content, easily customizable pages, and top-notch development extension.
WeSupply also provides Returns & Return Merchandise Authorization (RMA) services. These include extensive customization options to help you fully automate your return flow, remove friction, and improve customer satisfaction. No need for a separate Magento 2 RMA module, you've got everything in one place.
Additionally, the Store Locator functionality provides customers with a way of finding your store online before coming to visit.
The extension also enables seamless integration with post-purchase functionality without the need for additional software. For example, you would normally need an SMS notification extension, an Email extension, and a Tracking extension.
Without having to maintain multiple modules, you can focus on revenue-generating activities like building successful marketing campaigns instead.
Account & Pricing
You need to create a separate WeSupply account here and link the account with your Magento 2 using the extension. Sign up for WeSupply and get your 14-day free trial. The service is also available starting with the Free Forever plan. You can find additional plans here.
Features Summary
- Proactive Order Status Notifications.
- Magento SMS Notification.
- Magento Order Tracking Link.
- Package Tracking under Magento 2 customer account.
- Track Split Shipments.
- Returns & RMA under Magento 2 customer account.
- Store Locator with complete SEO schema and Social Integration.
- Delivery Estimate Algorithm based on historical order processing & delivery dates.
- CSAT Survey & NPS (Net Promoter Score) surveys to measure customer satisfaction.
- Analytics & Statistics for data-driven decisions.
- Reduce WISMO "Where Is My Order?" support tickets.
WeSupply Labs Functionality
The WeSupply returns management and shipping tracking extension enables eCommerce and omnichannel merchants to drive customer engagement, boost sales and customer retention, and automate repetitive tasks by providing a complete post-purchase customer experience solution.
Among the many benefits our app brings your business, we have the following:
Shipment Status Email and SMS Notifications
Industry research shows that improving customer experience is a top priority for companies. There are multiple factors businesses need to consider for an optimized customer experience. These include removing confusing shipping statuses and unclear 3rd-party carrier sites while focusing on bringing together tools that work correctly and efficiently. Tracking packages isn't enough by itself because it does not take into account these other important issues.
This ultimately results in more contact center calls and missed opportunities from not meeting customer expectations quickly or efficiently enough. Your customer service team will also end up being overwhelmed.
With our Magento 2 SMS and Order Tracking extension, you can take control of the shipping, tracking, and notification experience. This is achievable by sending SMS notifications to customers, as well as Email Notifications every step of the way.
Email & SMS Tracking Notifications
- Easily accessible, up-to-date tracking information.
- Self-service Tracking Page - Customers can access orders with Order ID and Email.
- Accurate delivery dates and shipping options.
- Complete overview of split shipments.
- Clear display of items in each package.
- Email Templates and SMS notifications for multiple shipments - some users prefer SMS notifications, being much handier.
- Delivery instructions section.
- Replace default Magento Email Notifications.
A Branded Experience That Pays For Itself
- Offer customers a branded experience after they make a purchase.
- Open new marketing channels beyond email and mobile apps to build relationships with customers.
- Drive additional revenue and repeat visits.
- Branded Order Tracking Pages.
- Branded email notifications with tracking status updates.
- Full Omnichannel experience.
Solutions You Can Measure
- Back-end eCommerce analytics tools that pinpoint areas for improvement with simple dashboards.
- A feedback module within the dashboard.
- Customer activity reporting.
- A clear window into carrier performance.
- Efficient and simple Reporting Dashboard.
Returns & RMA
Ecommerce websites can experience a high return rate during the holiday season, with averages reaching as high as 50%. To make matters even more irritating for retailers, customers may purchase several items only to be returned some. This means that companies deal with unnecessary work that could have been avoided if the customer made up their mind!
Stats Show:
- Approx 40% of customers buy multiple sizes or variations of a product.
- More than 75% of returned merchandise comes from repeat, or retained customers.
- Approximately 90% of shoppers have returned an online purchase.
- More than 80% will not order again if the customer return process is too complicated.
With a good return strategy and a Magento 2 extension, you won't need to hire more workers to handle return influxes.
Another Look At Stats:
- 67% of customers will check return policies before purchasing a product or service.
- 58% are not satisfied with the flow of the return process.
- 72% of customers spend and buy more frequently from brands that keep the return process simple.
Returns are a big part of any business's success, and the more streamlined they can be the better. Investing in an optimized Magento 2 returns module helps move your company ahead of the curve while simultaneously reducing costs. Building a straightforward return process will mean less challenging work for you as well. You can manage all customer return requests automatically with the WeSupply order management and RMA extension.
Self-Service Return Process
Giving customers more control over the return process with tailored options and features is a great way to keep them happy. You can use this extension to create a streamlined return process and automate tasks such as return approvals, (single and multiple) return shipping labels generation, and refunds.
Proactively Notify Customers About Returns
This is your last stop for a stress-free and customer satisfaction-optimized return process. Giving customers the ability to track returns decreases support requests because they’re up to date with the refund process.
Smart Return Rules To Protect Profit Margins
By using smart return rules, you can customize the way your customers are allowed to return their purchases. This allows you to create specific return policies for specific items.
You can adjust this via product attributes or SKU so users are accustomed to what makes sense for them.
This is particularly helpful for industries that sell products with a high resale value on limited edition products, such as sneakers. The item in question will often sell out to buyers who wish to resell the product at a higher price.
If they aren’t able to sell the product for the desired amount, they will often return it. You end up with a product that was initially sold out up to 30 days after the marketing campaign ended.
Store Credit & Gift Card
A lot of retailers make the mistake of having customers wait for a refund while processing the returned package. Enable them to purchase from you again right away with gift cards or store credit refund methods. While they're returning the product, you can have them buy from you once more instead of spending that money elsewhere.
Store Locator
“What time is your downtown location open until?”
“How do I get there?”
“What’s the number there?”
“Does that location offer all of your services?”
If these questions sound familiar, it's time to implement a Magento 2 Store Locator Page! Our Magento Store Locator gives customers an easy way to find a nearby location. Boost your company’s visibility online and drive foot traffic into your stores by ensuring they're easily searchable on the web.
The Magento 2 Store Locator Page is mobile-friendly, SEO optimized, and easy to manage. Give your customers clarity and enjoy a lift in both store traffic and conversion!
Why Use Store WeSupply Labs Store Locator?
- Easily accessible, up-to-date store information.
- Self-service store page.
- Easy to understand and find store hours.
- Pull up directions by directing your customers to Google Maps.
- Simply tap or click the phone number and start calling the store.
- SEO optimized locations (Schema.org).
- Google Analytics Integration.
- Social Media Links to the store's Yelp or Facebook page.
- Filter locations by Store Features.
- Automatic Geo-Location.
- Find other stores near me.
- Monetize your page with Product Recommendations or Sale Banners.
- Easy store management via CSV.
Store List & Store Map
Our extension makes it easy for all customers to find the perfect store, no matter what! Users can use the map to pick their favorite location or choose it from a list.
Automatic Geolocation
This uses visitors’ current geographic location to accurately display the closest store. Geolocation gives them precise coordinates. This is especially helpful for customers that may not be familiar with the area or the right zip code.
Show Closest Stores
Display the closest neighboring location to any store. With multiple locations in a close radius, customers may be looking for specific products that aren't available at every store.
Custom Map Pin
Keep customers in a branded experience by customizing the map pin. Avoiding the use of generic icons keeps them on board.
Store Detail Page
Provide customers relevant info about a specific store: hours, phone number, directions, etc.
You can also display relevant products and promotional banners by integrating with services like Sailthru or Nosto.
Demo Videos & Case Studies
- See our platform in action on the Complete Walkthrough & Demo Videos page.
- Read WeSupply Case Studies to learn how other businesses are increasing profitability using our solution.
Schedule A Demo
- Schedule your WeSupply Labs demo here to get in touch with our post-purchase experts.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.12.9
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
17 July, 2024
Categories
Extensions, Shipping & Fulfillment
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.12.9:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
-Introduced compatibility with the latest Magento 2.4.7-p1, 2.4.6-p6, 2.4.5-p8 and 2.4.4-p9 versions.
-Added adjustments to account for new Magento CSP restrictions, particularly on the Checkout.
-Fixed an issue that would sometimes result in images for Child Products not being pulled.
1.12.8:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
-Fixed an issue that would prevent the connection between WeSupply and Magento from being made properly on Magento Commerce instances with website restrictions enabled.
-Fixed an issue that would prevent product dimensions, such as weight from being imported into WeSupply correctly, when configured in the Toolbox module.
-Optimized the image fetch process, ensuring the extension now fetches the Small Image from Magento, as opposed to the Base Image, which is larger.
-Fixed an issue that, in some cases, prevented specific attribute types from being exported from Magento for use in WeSupply via Toolbox options.
-Fixed a bug related to permissions/ACL that would prevent the extension's settings from being accessed unless the user had an admin role.
-Updated Magento Admin comments and setting descriptions around options that require a Domain Alias for increased clarity.
-Confirmed compatibility with the latest Magento versions.
1.12.6:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Added compatibility for stores that serve product images from external locations, such as Adobe's Remote Storage or Amazon's S3. Previously, product images would only render correctly if served from the Magento 2 instance.
Added functionality to ensure an order update is triggered when a customer updates their email address from within their store account.
Added functionality to send Customer Group and Customer Group Description to WeSupply for use with Return Logic Conditions.
Fixed a bug that would occasionally prevent certain frontend notification messages from being displayed.
Fixed a bug that would result in a console warning related to properly nested and closed HTML tags.
Confirmed compatibility with Magento 2.4.6, 2.4.5-p2, 2.4.4-p3 and PHP 8.2.
1.12.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
What’s new in v 1.12.4
Improvements, optimizations, and fixes:
-New Feature: Added the possibility of displaying Gift Messages in WeSupply Email templates via variables. This applies to Gift Messages added to the whole order, as well as those added to individual items.
-Improved the Order Import/Update process, which now better accounts for bulk imports/updates that are sent to WeSupply in a very short period of time.
-Fixed an issue that sometimes caused Standard and Virtual/Downloadable Products to be bundled together in the WeSupply Order View.
-Optimized the extension installation and upgrade process in order to comply with Magento Best Practices.
1.12.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
What’s new in v 1.12.3 - June 29, 2022
Improvements, optimizations, and fixes:
-Improved error response handling for the Order Import functionality when the imported XML file exceeds size limits.
What’s new in v 1.12.2 - May 23, 2022
Improvements, optimizations, and fixes:
-Fixed an error specific to Magento 2.4.4 that prevented Shipping Options from loading on the Checkout Page when the Estimated Delivery Date functionality was enabled.
-Fixed an issue that prevented Estimate Delivery Ranges from functioning properly in the Cart and on the Checkout Page when set to "As Range: Earliest - Latest".
-Fixed a bug that prevented Estimated Delivery Dates from being calculated for non-swatch type attributes.
-Fixed a bug that prevented orders which contained products with no images from being imported into WeSupply while using PHP 8.1.
-Fixed an error that was thrown on the Tracking Page when it was set to "Open in Magento" while using PHP 8.1.
What’s new in v 1.12.1 - April 25, 2022
Improvements, optimizations, and fixes:
-Confirmed compatibility with the latest Magento 2.4.4 and 2.3.7-p3 versions, as well as PHP 8.1.
-Added a new option that allows for invoices to be generated automatically in Magento when an order is marked as Picked Up in WeSupply.
-Fixed an issue that caused the Estimates functionality to become hidden on Product Pages when using an invalid ZIP code. An error message was also added to inform the user of the invalid ZIP code.
-Fixed an issue that would, in certain cases, cause a connection reset when switching between WeSupply accounts connected to the same Magento instance.
-Adjusted Order View and Return List button links in the Magento Admin.
-Adjusted links to pages displayed in the Help Center section of the extension in the Magento Admin.
1.10.19:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
What’s new in v.1.10.19 - September 14, 2021
Improvements, optimizations, and fixes:
Optimized the order export functionality to include updates on orders, invoices, and shipments created from an external processor or custom modules
Fixed an issue related to connection between WeSupply and Multi Websites Magento configuration
What’s new in v.1.10.18 - August 30, 2021
Improvements, optimizations, and fixes:
Improved order export functionality to include orders imported from eBay and Amazon that have hidden or missing customer billing address
What’s new in v.1.10.17 - August 10, 2021
Improvements, optimizations, and fixes:
Fixed a display/design issue related to the SMS Notification Sign Up Widget
Replaced the default Magento tracking number link with the WeSupply Branded Tracking Page
What’s new in v.1.10.16 - July 29, 2021
Improvements, optimizations, and fixes:
Added new options in the Toolbox configuration section that allow for replacing the default Magento Order List with the one imported into the WeSupply Platform
Improved the return and refund functionalities to avoid duplicate refunds on slower servers
Fixed an error that was thrown when WeSupply tried to import an order containing a product that no longer exists
Fixed a bug related to canceled orders that were placed using the In-store Pick Up delivery method
What’s new in v.1.10.15 - July 14, 2021
Improvements, optimizations, and fixes:
Optimized database performance by adding a cron job that removes orders older than 6 months from the WeSupply table
Enhanced compatibility with 3rd party ERP software by adding a cron job that automatically detects order updates
Fixed an error that was thrown when WeSupply tried to import an order containing a product that no longer exists
Fixed an issue that prevented pickup and curbside orders from being canceled via the frontend
What’s new in v.1.10.14 - June 8, 2021
Improvements, optimizations, and fixes:
Added a new option in the Toolbox
1.10.12:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.10.12, April 8th, 2021
-New Feature: Added a new option in the Toolbox configuration options that allows for excluding pending orders from being imported into WeSupply
-Fixed a bug that prevented estimation ranges from being displayed on the frontend
Version 1.10.11, March 11th, 2021
-New Feature: Implemented the In store pickup functionality
-New Feature: Added new admin configuration options for Estimated Delivery Date frontend display
-Added Help Center Pages in the Magento Admin WeSupply section
-Fixed a height issue related to the Shipment Tracking iFrame
Version 1.10.10, February 1st, 2021
-Fixed an issue specific to Magento 2.4.x which prevented estimates from working on configurable products
-Fixed a height issue related to the store locator iframe
-Added more detailed error logs in case of failed refunds
1.9.9:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Simplified the connection process, small improvements.
1.9.8:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Added multiple refund methods for returns.
Small adjustments for compatibility with latest Magento version.
1.9.2:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Improvements for estimation function. Small adjustments.
1.9.1:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
Initial Magento Marketplace release. Integration with WeSupply Labs.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor