Overview
Back to topWhen a customer places an order on your website, they want to know when they can expect to receive their purchase.
Providing an estimated delivery date gives them the information they need to make an informed decision about whether to complete their purchase. In addition, estimated delivery dates can help to reduce cart abandonment by setting the right customer expectations.
If a customer knows that their purchase will arrive within a specific timeframe, they are less likely to abandon their cart before checkout. By providing accurate and realistic estimated delivery dates, you can improve the customer experience and boost sales.
- Improve customer satisfaction by providing realistic delivery estimates
- Reduce cart abandonment rates by setting accurate expectations
- Increase transparency and trustworthiness with customers
Account & Pricing
You need to create a separate WeSupply account here and link the account with your Magento 2 using the extension. Sign up for WeSupply and get your 14-day free trial. The service is also available starting with the Free Forever plan. You can find additional plans here.
Features
- Set the Right Expectations from the Beginning
- Boost Customer Retention
- Reduce Failed Deliveries
- Set Clear Expectations And Improve Your Conversions
- Provide backorder updates before and after the purchase
- Flexible Shipping Rules: Not All Products Are The Same
- Customize your Shipping Policy exactly to your need
Estimated Delivery Date
Online shoppers expect their orders to be delivered on time. That's why you should provide estimated delivery dates across your website, from product pages to the checkout page. Our Estimated Delivery Date solution for Magento helps you:
Set the Right Expectations
Wave goodbye to ‘Where Is My Order' (WISMO) queries blocking up your customer service teams by proactively communicating delivery statuses.
Boost Customer Retention
Display the estimated delivery date and make your customers feel confident in their purchase by being informative, consistent, and proactive.
Reduce Failed Deliveries
Allow your customers to plan their week ahead without having to worry about missing an important at-home delivery.
Make accurate predictions and display the estimated shipment date by taking multiple aspects into consideration. Our solution lets you create:
- One flat delivery estimate rule for all products.
- Delivery estimates based on product category.
- Delivery estimates based on individual products.
More Than An Estimated Shipping Date
The estimated ship date is no longer enough. Customers don't want to calculate any delivery delays or make an educated guess. They want to know the exact date of delivery, and they want throughout the shopping and post-purchase journey.
Look at your previous delivery timeline, shipping delays, and shipping speed to determine how long it'll take for the package to arrive.
Don't settle for standard carrier ship dates, let customers know exactly when their order is going to arrive at their doorsteps.
How's the estimated delivery time calculated?
How do we calculate the estimated delivery date displayed on your website?
Our solution uses past data and customer location analytics to provide an accurate estimated delivery date, which is based on several factors, including the shipping method, the day and time they place an order, and whether or not they have any items in your cart that are backordered or out of stock.
The shipping calculator uses all historical data available, also taking into account weekends and holidays, to ultimately predict processing time. It then adds transit time upon which courier and shipping option is chosen.
To provide the most accurate results, we collect the zip code of the customer’s location to ensure that the estimated due date is based on the unique delivery area of their choice.
By taking all of these factors into account, you'll be able to provide our customers with a realistic estimate of when their purchase will arrive.
Going beyond the estimated shipping time and providing customers with accurate estimated delivery dates is key for customer success.
There's no need to stress over communicating shipping dates and delivery times. Our solution can be added to a variety of pages to ensure your customers can easily find their expected delivery date:
- Product Page: Auto-detects customer location.
- Cart Page: When a customer gets shipping estimates.
- Checkout Page: When a customer selects the shipping method.
Demo Videos & Case Studies
Watch our platform in action on the Complete Walkthrough & Demo Videos page.
Read these Case Studies to learn how our customers are increasing profitability using WeSupply as their complete post-purchase solution.
Schedule A Demo
Schedule your WeSupply Labs demo here and get in touch with our post-purchase experts.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.12.9
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
17 July, 2024
Categories
Extensions, Shipping & Fulfillment
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.12.9:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
-Introduced compatibility with the latest Magento 2.4.7-p1, 2.4.6-p6, 2.4.5-p8 and 2.4.4-p9 versions.
-Added adjustments to account for new Magento CSP restrictions, particularly on the Checkout.
-Fixed an issue that would sometimes result in images for Child Products not being pulled.
1.12.8:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
-Fixed an issue that would prevent the connection between WeSupply and Magento from being made properly on Magento Commerce instances with website restrictions enabled.
-Fixed an issue that would prevent product dimensions, such as weight from being imported into WeSupply correctly, when configured in the Toolbox module.
-Optimized the image fetch process, ensuring the extension now fetches the Small Image from Magento, as opposed to the Base Image, which is larger.
-Fixed an issue that, in some cases, prevented specific attribute types from being exported from Magento for use in WeSupply via Toolbox options.
-Fixed a bug related to permissions/ACL that would prevent the extension's settings from being accessed unless the user had an admin role.
-Updated Magento Admin comments and setting descriptions around options that require a Domain Alias for increased clarity.
-Confirmed compatibility with the latest Magento versions.
1.12.6:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Added compatibility for stores that serve product images from external locations, such as Adobe's Remote Storage or Amazon's S3. Previously, product images would only render correctly if served from the Magento 2 instance.
Added functionality to ensure an order update is triggered when a customer updates their email address from within their store account.
Added functionality to send Customer Group and Customer Group Description to WeSupply for use with Return Logic Conditions.
Fixed a bug that would occasionally prevent certain frontend notification messages from being displayed.
Fixed a bug that would result in a console warning related to properly nested and closed HTML tags.
Confirmed compatibility with Magento 2.4.6, 2.4.5-p2, 2.4.4-p3 and PHP 8.2.
1.12.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
What’s new in v 1.12.4 - July 14, 2022
Improvements, optimizations, and fixes:
New Feature: Added the possibility of displaying Gift Messages in WeSupply Email templates via variables. This applies to Gift Messages added to the whole order, as well as those added to individual items.
Improved the Order Import/Update process, which now better accounts for bulk imports/updates that are sent to WeSupply in a very short period of time.
Fixed an issue that sometimes caused Standard and Virtual/Downloadable Products to be bundled together in the WeSupply Order View.
Optimized the extension installation and upgrade process in order to comply with Magento Best Practices.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor