Seller Buyer Chat Marketplace Add-on

Important Note: This extension serves as an add-on to WeblyticLabs' Marketplace Extension. Before utilizing this extension, it is essential to have purchased and installed the Multi-Vendor Marketplace extension. 

Customers and guests have the option to engage with sellers. This communication system enables sellers to message customers directly from their seller page, streamlining order-related issue management. Communication in a B2C marketplace can be challenging, as tracking conversations between multiple vendors and buyers is complex. The Marketplace Buyer-Seller Communication module effectively addresses this issue. 

Business Value 

• Customers have the capability to inquire directly from the seller's profile page.
• The admin possesses the authority to enable the feature for specific sellers.
• A feature is incorporated that prompts guest users to log in if the administrator restricts queries for guest customers.
• Both the buyer and seller are able to share multiple attachments along with their queries.
• The system includes a comprehensive text editor for composing messages.
• Messages can be filtered based on their content, enhancing message organization.
• A compilation of all queries asked is available in a list format within the seller's account.
• Sellers have the capability to respond to buyer queries, and vice versa, within the messaging system.

Benefits for Customers:-

• Improved Communication: Enables direct and efficient communication between customers and sellers, allowing inquiries, clarifications, and prompt responses.
• Enhanced Shopping Experience: Provides a platform for customers to seek product details, request customizations, or address concerns directly with sellers, resulting in a more personalized and satisfying shopping experience.
• Transparency: Allows customers to gain deeper insights into products, seller policies, and shipping details through direct interaction, fostering transparency and trust.

Benefits for Sellers:-

• Enhanced Customer Support: Facilitates quick resolution of customer queries or concerns, improving customer service and satisfaction, which can positively impact seller ratings and reputation.
• Opportunity for Upselling: Offers a direct channel to engage with customers, allowing sellers to showcase additional products or services, potentially leading to upselling opportunities.
• Builds Customer Relationships: Establishes direct communication lines, enabling sellers to build stronger relationships with customers by addressing their needs more effectively.
• Efficient Order Management: Streamlines order-related communications, making it easier for sellers to manage and track customer inquiries, orders, and deliveries efficiently.

Additionally included are:-

• Free 90-day support
• Lifetime Free Updates
• Marketplace Return Policy for 25 Days
• Supported Multi-Store 
• Supported Multi-currency 
• 100% Open Source