Help Desk | Support Ticket | Live-Chat

Manage shop order events or issues in a more regulated manner.

You may manage and monitor post-sale support queries with this module. From the My Account area, let customers handle their support tickets.

Helpdesk is the interface where the customer and the service or goods provider can interact. the helpdesk helps the customer service management wing of a firm to keep its customers happy. the helpdesk helps to organize all support tickets in one place. This ensures that no ticket remains unaddressed and makes coordination effortless. Helpdesk helps to organize all tickets through a single channel. The customers can submit their tickets through email or using the fully customizable form available on your website. 

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What this module does for you

1. A single point of contact all-in-one resource for all customer support, questions, requests, complaints, and assistance requirements is a help desk management solution. It enables your customer service personnel to easily manage all customer requests and complaints from one location.
2. Effective Tracking and Monitoring Using an intelligent help desk management solution, you can effectively monitor and track the current status of any complaint or service request made by your customer. It enables you to keep an eye on the entire problem-solving cycle, from the point at which it is first registered through the final resolution in a sensible way.
3. Enhanced Customer RelationsYour company can easily gain high client satisfaction by offering top-notch customer support and help. Additionally, it would enable you to keep up positive, lucrative relationships with both old and new clients.
4. More Timely Problem ResolutionYour customer support team will be able to save valuable time and effort by using a sophisticated help desk management solution to streamline many difficult and time-consuming daily activities. This cuts down on the overall amount of time needed to solve a problem.
5. Quality AssuranceAn advanced help desk management solution enables firms to raise the standard of customer support and assistance. You can ensure that your clients receive thorough and accurate assistance with all of their issues and inquiries in mind by using a variety of tools and capabilities. 

6. Enhance brand reputation and image Customer happiness is largely dependent on providing excellent customer care and assistance, which is only possible with cutting-edge help desk management software. A satisfied and devoted customer would constantly refer other people to your brand. It would assist you in developing a solid brand identity and a solid reputation in the cutthroat market. 

What your customers will like

• Boost customer contact with the store. A possible issue involving an order can be sent by the customer.
• Available in your customer account is the message history for the incidents.
• Demand the return of goods related to the same occurrence.
• Possibility of including documents, films, and other attachments that serve as proof of the incident.

Features

General Setting

• Every time a client creates a ticket, the admin receives an email alert.
• The admin can specify several email addresses to receive this email alert.
• Customer email alert If an admin responds to a client message
• Admin can choose the appropriate file extension.
• The admin can choose the default reason that will be shown on the front end.

Ticket Setting

• Admin can use a flag to identify significant ticks.
• Admin can modify the status of a ticket as needed.
• An Admin may create various statuses.
• Admins have the ability to customize ticket priority.
• An Admin may set up many priorities.
• Multiple Reasons can be created by the administrator.
• Administrators can see customer and product data in the conversation history.
• The images can also be sent to customers via chat by the admin.
• To save time, administrators have the ability to save predefined messages.
• An administrator may generate an unlimited number of predefined messages.

Customer Benefits

• Customers have the option of attaching one or more products to the same query.
• A suitable reason for the complaint may be chosen by the customer.
• The images can be shared by the client as documentation of the incident
• The customer's ticket can be managed under the "my account" area.