Multi Vendor SMTP

Magento 2 Multi Vendor SMTP extension allows marketplace vendors to set up their own SMTP.  So, the vendors can now easily send automated emails to customers about their order status.

This ensures that emails from marketplace vendors go straight to customers. Email notifications are sent to customers about their order status. This includes emails for order confirmation, invoices, shipments, and refund generation.

Adobe Commerce Multi Vendor SMTP module helps marketplace sellers who wish to enhance their customer service by providing reliable and timely order status notifications via email.

Business Value

By using Adobe Commerce Multi Vendor SMTP extension, vendors can send timely and personalized email notifications.

Customers receive updates on their order status, which reduces uncertainty and improves satisfaction.

Magento 2 Multi Vendor SMTP extension increased customer Loyalty because clear and consistent communication fosters trust and loyalty among customers.

When customers feel informed and valued, they are more likely to return for future purchases and recommend the Adobe Commerce marketplace store to others.

These benefits collectively drive business growth, reduce costs, and improve the overall competitiveness of the Magento 2 Multi Vendor e-commerce platform.

Features

• In Magento 2 Store the admin can enable or disable the module functionality for the marketplace vendors.
• Each marketplace seller can easily set up their SMTP configuration.
• Seller can set up the SMTP with their desired hostname.
• The Seller can check the list of invoices in the order history.
• Customers will receive an email for their respective order confirmation.
• Customers will also receive an email for invoices, shipments, and credit memos.
• The customer will receive emails from all sellers for their respective orders.

How does Magento 2 Multi Vendor SMTP work?

Admin Workflow

After installing the module, the admin will navigate to Marketplace Management->Configuration Settings->Mail Sending Settings.

Here the admin can enable or disable the separate SMTP for the seller by selecting either Yes or No.

Lastly, save the configuration.

Vendor Workflow

Each of the marketplace vendors can have a separate SMTP setup. To configure the setup of 

Seller will navigate to their Account-> SMTP Configuration.

Firstly, the seller will find the option to enable or disable the module functionality.

Now, the seller has to provide various details for the SMTP configuration such as hostname, port, username, password, Auth, and SSL.

Finally, save the configuration.

Sellers can also send emails for invoice generation, shipment creation and credit memo creation.

Customer Workflow

Once the customer orders a particular product, they will immediately receive an email notification related to the order confirmation from the seller.

The customer will receive detailed information about the orders such as seller information, shipping, and billing address, product-related information, and many more.

The customer will also receive an email from each seller if he orders multiple products that belong to multiple sellers.

Benefits 

For Sellers 

Email templates allow vendors to reinforce their brand identity through consistent messaging and visuals, which strengthens brand recognition among customers.

Automated email triggers are based on order status changes. They streamline communication efforts by reducing the manual effort needed to keep customers informed.

With the help of Adobe Commerce Multi Vendor SMTP extension vendors can potentially reduce the number of support queries related to order status, freeing up resources for other aspects of their business.

For Admin 

Admin can turn the module on or off for all Magento 2 marketplace vendors.

Admins can enable separate SMTP for sellers. This ensures that seller emails follow the security and encryption rules of SMTP providers.

This helps protect sensitive customer information and enhances trust and confidence among users.

For Customers

Customers receive email notifications about their order status. These include order confirmation, shipment updates, invoice creation, and credit memo creation.

This helps keep customers informed throughout the purchasing process.

Direct communication from vendors enhances transparency and trust. Customers feel more connected to the sellers. They also understand their order progress better.

Support Policy 

• You will get free 3 months of technical support included.
• You can buy a six or twelve-month extended support agreement.
• For any issues, you can create a ticket or send an email to support@webkul.com.
• Free lifetime updates of the module.