Overview
Back to topNote - This module is an add-on of Webkul's Marketplace Module. To use this module, you must have purchased and installed Multi Vendor Marketplace first.
Question Answer Marketplace Add-On provides a mode of communication between the customer and merchant/seller for clearing any doubt regarding the product. This add-on facilitates the merchant or seller to participate and resolve the concern raised by the customer. A form appears on the product page to let the buyers ask questions related to the seller's and admin's products.
The Merchant can enable the configuration for sending the email notification when new questions get raised moreover merchant can approve the asked questions manually or automatically. Merchant has full control to manage, update, and delete the asked questions/answers. Customers will be able to see all the raised questions and received answers also can like or dislike the answers. Buyers can also sort the questions by “Most Helpful” or “Most Recent”. This module is essential for the customers to clear their product-related concern and facilitates the merchant or seller to provide an immediate response to convert a visitor into a buyer.
Business Value
Question Answer Marketplace Add-On facilitates the merchant and seller to add a new feature to your e-commerce store where buyers can ask product specific questions and can get a reply for the same. A form appears on the product page to let the customers ask more about the product from the merchant/seller and that makes the e-commerce store more reliable and engaging.
Email notification goes to the admin and the seller when a new question gets submitted and it helps them not to miss out any question. Better question handling can help the merchant/seller to close more sales. Merchant can choose auto or manually approve questions to be visible on the product page.
Moreover, the merchant can edit/modify or delete the question-answer as per the business need. This is not only the module for resolving the concern raised by the buyers it also provides an extra feature to like and dislike the answer provided by the merchant/seller. The like-dislike feature is a privilege to have the buyer's feedback for further improvement.
The customer can see or track their raised questions and received answers on that product, a systematic record of data helps the customer to review further.
Visitors can see View QA tab on every product page and the buyer can also sort the questions by Most Helpful or Recent button. When the guest users click on the Ask Question button it will get show a pop-up window for the account login. In short, Question Answer Marketplace Add-On is the best-suited approach to satisfy buyers and grow your online business.
Features List
- Question form on the product page to let customers ask a question.
- The buyer can ask the question for the seller’s and the admin’s product.
- Email notification to the merchant and seller when a new question gets submitted.
- The merchant can approve or disapprove of the questions asked by the customers.
- Shows only the questions and the answers which merchant approve.
- The seller can only respond to the question approved by the admin.
- Merchant can simply modify/edit questions and answers.
- Merchant can also respond to the questions.
- Merchant can delete questions and answers.
- The buyer can like or dislike answers.
- The product page displays the likes and dislikes counts of every response.
- The customer can see all the questions and answers made on that product.
- The customer can also sort the questions by “Most Helpful” or “Most Recent”.
How Does The Extension Work?
Email Notifications
In the module configuration, the admin can see settings for this add-on. Here the admin can choose to auto or manually approve Questions to be visible on the product page and can also enable or disable email notification. The admin can also configure the email templates to notify admin, seller, and customer.
Product Page Q/A Tab
Customers can see the “View QA” tab on every product of the marketplace. The customer can visit the product page and can see all the questions and answers made on that product. For answers, like and dislike button will be available and the customer can like or dislike the answer. Customers can also sort the questions by “Most Helpful” or “Recent”. Most Helpful, questions will be shown in the order of maximum likes on the answers.
Marketplace Seller Q&A Management
The seller can reply to the question either from the product page or from the “View MPQA” link under the marketplace tab. Here, the seller can see all the questions which are asked for his products. When the seller clicks on the link, the seller will get a page where they can reply to that question.
Admin Panel Q&A Management
In the admin panel, there is an option for MPQA Management in the Marketplace tab. In this, there is a grid available, where Admin can see all the question which is asked by the customers. Here in the grid admin can approve or disapprove questions and can also delete questions.
When the admin will click on ‘Click to Response’, then the admin can see all the answers for that question and can also delete any answer and give the answer on that question. The admin can answer the question and can also delete any answer if he wants.
Live Demo
You can check the live demo from here.
Benefits
For Store Owner
- Provides a mode of communication between the customer and merchant/seller for clearing any doubt regarding the product.
- The like-dislike feature helps the merchant to have the buyer's views for further improvement.
- Email notification helps the admin not to miss any question.
- Helps the admin to get an idea about buyers interest in products
For Marketplace Sellers
- Interaction with the buyer helps the seller to convert the sale.
- Email notification helps the seller to not miss any lead.
- The customer's viewpoint on the provided answers helps the seller for additional improvement.
For Customers
- Best interaction mode to clear doubts
- Have a complete record of the asked questions and answers
- It helps to get instant and more details about the product.
- Buyers can provide a viewpoint on received answers.
Support Policy
- You get free 3 months of technical support included.
- You can buy 6 or 12 months of an extended support agreement.
- For issues, please create a ticket or send email to support@webkul.com
- Free lifetime updates of the module.
Technical Specifications
Back to topSeller profile
Webkul Software Private Limited
Seller contact
Current Version
4.0.2
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
12 June, 2023
Categories
Extensions, Content & Customizations, Product Content, Rich Media, Site Search & Navigation
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top5.0.2:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
- Bug fixes.
+ Compatible with Magento 2.4.6
+ Compatible with PHP 8.2
5.0.1:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
- Bug fixes.
+ Added GRAPHQL API.
+ Compatible with Magento 2.4.x
+ Compatible with PHP 8.1
+ Compatible with marketplace 5.0.x
+ Compatible with Magento 2.4.x.
5.0.0:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with Magento 2.4.x
4.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
- Bug fixes.
+ Compatible with Magento 2.4.6
+ Compatible with PHP 8.2
4.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
- Bug fixes.
+ Added GRAPHQL API.
+ Compatible with Magento 2.4.x
+ Compatible with PHP 8.1
+ Compatible with marketplace 4.0.x
+ Compatible with Magento 2.4.x and PHP 8.1.
3.0.0:
- Compatible with Magento Open Source : 2.3
- Stability: Stable Build
-
Description:
-------------------------------- Version 3.0.0 --------------------------------------
+ Compatible with Marketplace 3.0.*.
-------------------------------- Version 2.2.0 --------------------------------------
+ Compatible with Marketplace 2.3.*
- Issue fixed buyer name show on the frontend.
- Issue fixed for image size
-------------------------------- Version 2.1.0 --------------------------------------
+ Compatible with Magento 2.3.*.
2.0.4:
- Compatible with Magento Open Source : 2.2
- Stability: Stable Build
-
Description:
-------------------------- Version 2.0.4 --------------------------------------
+ Made compatible with Varnish Cache.
+ Made compatible with Marketplace 2.1.* and Magento 2.2*.
+ Search, Most Recent, Most Helpful filter.
+ Customer Login pop up added.
2.0.2:
- Compatible with Magento Open Source : 2.1
- Stability: Stable Build
-
Description:
+ Compatible with version 2.1.*
+ Fixed minor bugs.
2.0.1:
- Compatible with Magento Open Source : 2.1
- Stability: Stable Build
-
Description:
+ Compatible with version 2.1.*
+ Fixed minor bugs.
2.0.0:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
+ Buyer can ask the question to seller on his product.
+ Anyone can respond to that question.
+ Admin will manage all the question and answer.
+ Customers can like or dislike answers.
+ Admin can also respond to that questions.
+ Email notifications to Seller, Buyer and Admin for Questions and Responses.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor