WhatsApp AI Chatbot

WhatsApp AI Chatbot for Magento connects WhatsApp to your store and uses ChromaDB to store knowledge for faster and more accurate answers. The admin can turn the chatbot on or off and configure how the AI stores knowledge to give smart replies.

The WhatsApp AI Chatbot for Magento lets your store interact with customers directly on WhatsApp using AI-powered smart replies. It quickly answers product questions, shares order info, provides tracking links, and responds to FAQs in real time.

Using ChromaDB storage, multilingual support, and instant responses, it improves customer service and reduces support workload.

Business Value

WhatsApp AI Chatbot for Magento by Webkul improves customer service by enabling fast, AI-based chats through WhatsApp. It helps businesses provide accurate and personalized replies instantly, lowering the need for manual support while increasing customer satisfaction.
Customers receive product details, invoices, and tracking links right away, making shopping easier and building trust.

Admins can manage FAQs, control chatbot replies, and view chat history from the backend for smooth customer support.

With a simple setup using WhatsApp Business API and ChromaDB, the extension keeps data in sync and ensures accurate responses.

This tool provides smart support, boosts customer interaction, and makes the shopping experience better on Magento 2 and Adobe Commerce. By offering real-time help through WhatsApp, the chatbot increases customer interest, helps sales, and makes shopping better.

Account & Pricing

To use this Magento 2 extension, an additional account and software are needed. You must have the ChromaDB setup and WhatsApp Business API account software installed on your computer. 
Steps to Connect Your WhatsApp Business Account:

• Get a WhatsApp Business API account.
• Configure API credentials in the Magento 2 Admin.
• Enable ChromaDB for AI-powered responses.
• Sync product, FAQ, and CMS data with the chatbot.
• The chatbot starts answering customer queries automatically.

Features

• Enable AI-powered WhatsApp support for customers.
• Utilize ChromaDB to store embeddings, ensuring accuracy.
• Answer queries using the product name, attributes.
• Provide product details, swatches, and configurable options.
• Support multiple stores and multilingual conversations.
• Search CMS pages, FAQs directly from the chatbot.
• Manage FAQs, chat history through the backend.

How Does Adobe Commerce WhatsApp AI Chatbot for Magento 2 Work?

Admin can turn the WhatsApp chatbot on or off and configure AI settings, enabling seamless communication via WhatsApp.

Smart AI Integration

It connects with WhatsApp Business API and ChromaDB to give fast, accurate, and smart answers.

Real-Time Order Assistance

Customers can quickly check orders, download invoices, and get tracking links using WhatsApp.

Product & FAQ Search

The chatbot can show product info, prices, reviews, and even answer questions from CMS pages and FAQs.

Multilingual Support

Supports multiple languages to help customers from different parts of the world.

Benefits 

For Store Owner

•  Saves time and effort by handling customer service automatically.
•  Makes the customer experience better with fast replies.
•  Cuts support costs with AI automation.
•  Helps keep customers and grow sales.

For Customers

• Get fast replies on WhatsApp anytime.
• Quickly access order info, invoices, and tracking.
• Enjoy a simple and fast shopping experience.
• Feel more satisfied and trust the store more after buying.

Support Policy 

• You get free 3 months of technical support included.
• You can buy 6 or 12-month extended support agreement.
• For issues, please create a ticket or send an email to support@webkul.com.
• Free lifetime updates of the module.