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AI Chatbot Opensource LLM

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Overview

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AI Chatbot Opensource LLM for Magento 2 adds an AI-powered chatbot to the Adobe Commerce store. The customers will use it to ask any queries about products and will receive a response.

Customers use text like prompts, phrases, and sentences to ask their queries about products. AI chatbot for Adobe Commerce can get details from Product Names, searchable attributes, attributes visible on the storefront, and super attributes.

AI Chatbot for Magento 2 by Webkul answers queries related to product ratings and price range. Additionally, it can retrieve Product URLs as well in the Magento 2 store.

The extension uses ChromaDB as a vector database and open-source LLM(Large Language Model) to process queries and provide search results.

 

Business Value

Integrating the AI Chatbot Opensource LLM for Magento 2 for Magento 2 updates your store with the latest technology.

The AI chatbot is a virtual assistant for the store's customers to answer their queries.

It provides faster customer service. Additionally, it reduces the cost of human intervention in answering customers' product-based queries.

 

Account & Pricing

To use this extension, admin needs to generate the API credentials. For that, they can check the below links,

  • For generating APIs of Gemini, click here.
  • For generating APIs of OpenAI, click here.
  • For generating APIs of Cohere, click here.

 

Features

  • Customers can find answers to all their product questions via the AI Chatbot.
  • Ask anything about products, including details and features in Magento 2 store. 
  • A simple login/registration process allows customers to interact with the chatbot.
  • It retrieves details from product names, searchable features, and even more complex attributes.
  • Get instant information like product links, ratings, and pricing directly from the chatbot.
  • Administrators have complete control over the extension.
  • Admin can personalize the chatbot with a custom profile picture and name.
  • Search for CMS and FAQs through the Chatbbot.
  • Ask order related queries to the Chatbot.
  • Track and check summary and details of placed orders.
  • Manage FAQ and chat history in the admin backend.
  • Chatbot supports Multi Store views.
  • Chat on history using the pin chat option.

 

How Does the AI Chatbot extension work?

Admin Workflow

After installing the AI chatbot extension, the admin has to navigate to the configuration section,

Now, the admin has to configure the following sections,

General Settings

  • Enable or disable.
  • Input the ChromaDB endpoint URL.
  • Button to delete ChromaDB Collection.

Chatbot Configuration

  • Input the Server endpoint URL.
  • Enter the API Key.
  • Upload a chatbot profile image.
  • Input the name of the chatbot.

Frontend Chat Window Option

The admin can modify the theme and appearance of the chatbot. Like, the Chat window - text color, background color, customer text color, etc.

Chat Reports

Customers can also send queries straight to the admin using the AI Chatbot window.

They just need to type in the subject and their message, then click on the Submit report.

After that, the admin can view these chat reports in the admin backend.

Chat History

Admin can see all the details of the chat history between customers and the chatbot.

Manage FAQ

The admin can quickly add FAQs for the chatbot from the backend. When a customer asks a question that matches one of those FAQs, the answer is shown to them.

Add CMS Pages to Chatbot

The admin has the ability to connect CMS pages to the chatbot whenever needed. To do this for a specific CMS page, just edit it and turn on the sync to chatbot option.

Customer Workflow

The customers get a chat window on the storefront to converse with the AI Chatbot. Here, the users can ask multiple questions related to the products, their orders, and general queries.

  • Login/Register to open the chat window.
  • Ask product-related queries.
  • Get order related information - track and view invoice.
  • Report to the admin from the chat window.
  • Ask general queries.
  • Pin a message in the chat window.

 

Live Demo

Check the live demo of AI ChatBot.

 

Benefits

Store Owner

  • Set up a virtual assistant for the store.
  • Reduce human intervention costs.
  • Provide better customer service.
  • 24/7 availability for the customers.

Customers

  • Instant responses for the queries.
  • Real-time assistance.
  • Can ask questions directly to the admin with the help of the chatbot window.
  • Interactive experience and personalized support.

 

Support Policy 

  • You get free 3 months of technical support included.
  • You can buy a 6 or 12-month extended support agreement.
  • For issues, please create a ticket or send an email to support@webkul.com
  • Free lifetime updates of the module.

Technical Specifications

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Seller profile

Webkul Software Pvt. Ltd.

Seller contact

E-mail

Current Version

4.0.1

Adobe Commerce platform compatibility

Adobe Commerce (cloud): 2.4 (current)

Adobe Commerce (on-prem): 2.4 (current)

Magento Open Source: 2.4 (current)

Type

Stable Build

Updated

12 March, 2025

Categories

Extensions, Customer Support, Live Chat

Supported Browsers

Chrome, Firefox, Opera, Safari, Edge

Quality Report

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Installation & Varnish Tests

Passed

Coding Standard

Passed

Plagiarism Check

Passed

Malware Check

Passed

Marketing Review

Passed

Manual Testing

Passed

All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

Release Notes

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4.0.1:

  • Compatible with Adobe Commerce (cloud) : 2.4
  • Compatible with Adobe Commerce (on-prem) : 2.4
  • Compatible with Magento Open Source : 2.4
  • Stability: Stable Build
  • Description:

    + Compatible with Magento 2.4.7
    + Added chat on history using pin chat option.
    + Added support for Multi Store.
    + Added Search for CMS and FAQs added from Admin.
    + Added Search regarding Customer's Order.
    + Added manage faq and chat history to Backend.
    - Improved search results.
    - Fixes UI issues.

Support

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The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

Contact Vendor

Q & A

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Reviews

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