Overview
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To enhance the customer experience and address the issue of order cancellations, we have developed the Cancel Order Extension for Magento 2. We understand that customers may change their minds while shopping online, and it is crucial to offer a seamless cancellation process to maintain their trust and loyalty.
One of the challenges faced by online shoppers is struggling to cancel an order, which can lead to a loss of trust in the retailer. Various reasons, such as accidental orders or changes in preferences, can prompt customers to cancel their orders. Failing to provide an easy cancellation process may frustrate customers and drive them to seek alternatives on other websites. This not only affects customer satisfaction but also results in accumulating pending orders, wasting time on order processing, increasing return rates, and incurring losses from shipping charges. Unfortunately, the default Magento platform lacks order cancellation functionality.
Our Cancel Order Magento 2 Extension addresses these challenges by enabling customers to cancel their orders within a specified time period. Whether they have changed their minds, are dissatisfied with the product, or have made a mistake, this extension allows for hassle-free cancellations. Additionally, if a customer accidentally cancels an order, they can contact the store admin to reinstate their canceled order and regain access to their previous purchase. By providing timely cancellation options within 24 or 48 hours of placing an order, our Magento 2 cancel order by customer extension empowers brands to build customer loyalty and regain their trust.
Key Features
- Avoid inventory discrepancy
- Customer group-based restrictions
- Make order management more convenient for admin users
- Hide the order cancellation link after a specified time period
- Customers can directly cancel Magento 2 orders on the frontend
- Cancellation popup window with comment field to provide the cancellation reason
Our Support Policy:
- Free lifetime updates
- 3 months of free support services
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Technical Specifications
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Current Version
1.0.3
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
30 July, 2024
Categories
Extensions, Content & Customizations, Personalization & Experience Management
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
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Description:
18 March 2024
New - Added compatibility with Magento 2.4.6-p3
New - Implemented additional options for order cancellation reasons
Fix - Enhanced cancellation functionality for orders
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
+ Compatible with GraphQL
- Some Bug Fixes
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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