Overview
Back to topUsing the HelpDesk extension for Magento 2 visitors and customers can create new advance support tickets for the website. This extension for Magento is about raising complaints, issues, queries, suggestions, problems, and so on. This extension helps to improve the customer service of any website. HelpDesk extension is an ideal model for ticket management. This extension works for small to large-scale online businesses. In this, the web admin can manage tickets in the Magento admin panel. HelpDesk Magento extension is the perfect solution for you and your customer's queries or issues.
Features
- It allows visitors to manage and post tickets from their My Account page.
- Web admin can manage tickets from the Magento admin panel.
- It can specify the ticket’s status and priorities.
- Visitors can select the priority of the ticket.
- It allows the allocation of ACL resources to a particular role or user of admin and it allows or rejects accessing HelpDesk.
- It allows the Magento admin panel to set ticket email templates.
- Visitors and Admin will be notified by Email whenever a ticket is created or updated.
- Admin of the panel can see and reply to the list of tickets visitors post.
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.0.1
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
17 June, 2024
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
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Description:
Compatible with Open Source (CE) :2.4.x
Compatible with Commerce on prem (EE) : 2.4.x
Compatible with Commerce on Cloud (ECE) : 2.4.x
Stability: Stable Build
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor