SMS Notification (Twilio)

Although emails are a common way to inform customers about order updates and other important communication, SMS notifications have emerged as a fastest communication channel for eCommerce stores to instantly update customers about their orders. According to Twilio, 9 out of 10 text messages are read within the first three minutes of being sent.

By utilizing Twilio SMS notifications, merchants can send automated order update notifications to their customers. With this extension, merchants can configure SMS templates for each order event, such as order placement, shipping, invoicing, or cancellation. In addition, this extension offers a flag dropdown with country codes on the storefront, making it easy to capture the correct phone number of the customer.

Are you looking to integrate another SMS gateway? With this purchase, we can connect your preferred SMS gateway and maintain the same features. Just send us a message with your details by reaching out to our support team.

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Account & Pricing

In order to use this extension within your Magento Store, you must have an active Twilio account. Signing up for a Twilio account is easy and free. You can review the pricing plans on their website.

Features

• Send SMS using a Twilio Phone Number or Twilio Messaging Service SID
• Provides a flag dropdown with country codes on the storefront to easily enter phone numbers
• No additional field is required to enter phone number on storefront
• Works with the shipping address or billing address phone number field
• Provides a flag dropdown with country codes while editing the address from the "My Account" section
• Allows for setting of a default dial code
• Offers configuration of store summary notifications
• Enables setting of SMS text for order placement, invoice creation, shipment creation, credit memo creation, and each order change event
• Includes a set of available order and customer variables to configure SMS text
• Compatible with both guest and registered customers
• Supports multiple stores
• Compatible with Magento 2 ACL
• Backend configuration to enable or disable the module

How does its work

Once installed, configure the Twilio API details, select the default dial code and allowed dial code from the general section of the extension. If desired, enable store summary notifications to receive daily order summary SMS about your store. Then, select either the billing or shipping address phone number as the recipient phone number and configure the SMS text for orders, invoices, shipments, and credit memos. Additionally, you can set up SMS notifications for order status changes. After configuring the SMS settings and selecting the recipient phone number, the extension will begin capturing phone numbers with country codes on the storefront and sending SMS notifications.

FAQ

How can I use this extension to set up Twilio for sending SMS notifications to my customers?
Our SMS Notification extension allows you to easily integrate Twilio by entering your Twilio API credentials in the Magento configuration settings. Once configured, you’re ready to start sending SMS messages to your customers.

Can I send order updates using Twilio?
Yes, this extension enables you to send SMS notifications for various order events, including when an order is placed, invoiced, shipped, or refunded. You can also configure the extension to send notifications based on specific order status changes.

Can I customize the SMS message content?
Yes, the extension allows you to customize the SMS templates for each order status. You can include dynamic variables such as customer name, order ID, order status, and more.

Does this extension support multi-store or multi-website setups?
Yes, the extension fully supports Magento’s multi-store and multi-website configurations. You can configure different Twilio credentials and messaging rules per store view if needed.

How much does it cost to send SMS notifications using Twilio in Magento?
Twilio charges based on usage and geographic coverage. For detailed and up-to-date pricing information, please refer to Twilio’s official website.

Is there a limit to the number of SMS messages I can send?
There is no limit imposed by the extension itself. However, your Twilio account and usage plan will determine the volume of SMS messages you can send.

Does the extension log SMS delivery status or history?
Yes, the extension logs each API call and provides a dedicated admin grid where you can view the status of every SMS sent. This helps with tracking, troubleshooting, and ensuring successful delivery.

Support

Facing a technical issue or need assistance? Don't worry, simply submit a ticket with as much detail as possible, and we will get back to you as soon as possible.