SMS Notification (Twilio)

Although emails are a common way to inform customers about order updates and other important communication, SMS notifications have emerged as a fastest communication channel for eCommerce stores to instantly update customers about their orders. According to Twilio, 9 out of 10 text messages are read within the first three minutes of being sent.

By utilizing Twilio SMS notifications, merchants can send automated order update notifications to their customers. With this extension, merchants can configure SMS templates for each order event, such as order placement, shipping, invoicing, or cancellation. In addition, this extension offers a flag dropdown with country codes on the storefront, making it easy to capture the correct phone number of the customer.

Are you looking for other SMS gateway integrations? We can integrate your preferred SMS gateway with the same features. Simply drop us a message with your details by contacting our support.

Account & Pricing

In order to use this extension within your Magento Store, you must have an active Twilio account. Signing up for a Twilio account is easy and free. You can review the pricing plans on their website.

Features

• Send SMS using a Twilio Phone Number or Twilio Messaging Service SID
• Provides a flag dropdown with country codes on the storefront to easily enter phone numbers
• No additional field is required to enter phone number on storefront
• Works with the shipping address or billing address phone number field
• Provides a flag dropdown with country codes while editing the address from the "My Account" section
• Allows for setting of a default dial code
• Offers configuration of store summary notifications
• Enables setting of SMS text for order placement, invoice creation, shipment creation, credit memo creation, and each order change event
• Includes a set of available order and customer variables to configure SMS text
• Compatible with both guest and registered customers
• Supports multiple stores
• Compatible with Magento 2 ACL
• Backend configuration to enable or disable the module

How does its work

Once installed, configure the Twilio API details, select the default dial code and allowed dial code from the general section of the extension. If desired, enable store summary notifications to receive daily order summary SMS about your store. Then, select either the billing or shipping address phone number as the recipient phone number and configure the SMS text for orders, invoices, shipments, and credit memos. Additionally, you can set up SMS notifications for order status changes. After configuring the SMS settings and selecting the recipient phone number, the extension will begin capturing phone numbers with country codes on the storefront and sending SMS notifications.

Support

Facing a technical issue or need assistance? Don't worry, simply submit a ticket with as much detail as possible, and we will get back to you as soon as possible.