Cancel Order

The Softnoesis Cancel Order Extension is an invaluable addition to your Magento store, designed to enhance the customer experience while also appealing to wholesale buyers. This extension streamlines the process for customers who wish to cancel their orders, making it more convenient and efficient.

With this extension, customers can easily cancel orders directly from the front end, regardless of their current status—whether pending, processing or confirmed. A straightforward cancellation button is integrated into the order details page, enabling users to submit cancellation requests along with a reason through a user-friendly popup.

Upon initiating a cancellation, the admin receives automatic email notifications to stay informed about any changes. Canceled requests are clearly displayed in the backend, allowing for efficient order management. Customers have the opportunity to leave comments during the cancellation process, providing valuable insights for future improvements.

Once an order is canceled, the system updates its status to "Canceled," and the relevant products are restocked automatically. Customers can access the cancellation feature from their "My Account" dashboard or the "My Orders" page, making it easy to manage their purchases.

By simplifying the cancellation process, the Softnoesis Cancel Order Extension not only improves customer satisfaction but also enhances the overall functionality of your Magento store, ensuring a smoother shopping experience for all users. 

Features

• Enable or disable the Cancel Order Extension.
• Customize the cancel order button text for the admin.
• Modify the popup notification for the admin.
• Enable or disable email notifications for the admin.
• Specify the email address for cancellation notifications to the admin.
• Allow customers to submit cancellation requests for their orders.
• Enable customers to provide reasons for their cancellations.
• Display a message stating "Order Cancellation in progress" after a successful submission.
• View all customer cancellation requests and their statuses in the admin panel.
• Allow admins to cancel individual orders.
• Enable mass order cancellation for admins.
• Provide a "cancel order" button for easy cancellations by admins.
• Ensure a user-friendly interface.
• Maintain responsiveness across all devices.
• Offer a quick and straightforward setup process.

Frontend Demo | Backend Demo