Shiprocket Engage360

Shiprocket Engage360 is an AI-powered customer engagement and marketing automation platform designed to help merchants increase customer retention, improve conversions, and drive repeat purchases.

The Shiprocket Engage360 extension seamlessly integrates your Adobe Commerce or Magento Open Source store with the Engage360 platform, enabling real-time synchronization of customers, products, orders, abandoned carts, refunds, and other commerce events.

Once connected, merchants can leverage customer insights and behavioral data to create highly personalized marketing campaigns across multiple communication channels.

Why Shiprocket Engage360?

Modern eCommerce businesses require more than traditional email marketing. Customers expect personalized experiences across every touchpoint.

Shiprocket Engage360 helps merchants:

• Increase customer engagement 
• Recover abandoned carts 
• Improve customer retention 
• Increase repeat purchases 
• Build personalized customer journeys 
• Automate marketing workflows 
• Deliver omnichannel customer experiences 
• Measure campaign performance with detailed analytics 

Key Features

Customer Data Synchronization

Automatically sync customer information from Magento to Shiprocket Engage360 for building unified customer profiles.

Product Synchronization

Synchronize your product catalog, including product details and inventory-related information, to power personalized recommendations and marketing campaigns.

Order Synchronization

Automatically transfer order information to Engage360, enabling purchase tracking, customer segmentation, and post-purchase engagement.

Abandoned Cart Recovery

Capture abandoned cart data and trigger automated recovery campaigns to encourage customers to complete their purchases.

Refund Synchronization

Keep refund information synchronized to ensure accurate customer profiles and campaign targeting.

Anonymous User Identification

Track anonymous visitors before login and unify their browsing activity with customer profiles once they authenticate.

Customer Journey Automation

Create automated workflows based on customer actions such as:

• Registration 
• Product views 
• Cart activity 
• Purchases 
• Repeat purchases 
• Refunds 
• Inactivity 
• Custom events 

Audience Segmentation

Build dynamic customer segments using:

• Purchase history 
• Customer attributes 
• Shopping behavior 
• Geographic location 
• Product interests 
• Cart activity 
• Lifetime value 

Omnichannel Marketing

Reach customers through multiple communication channels including:

• Email 
• SMS 
• WhatsApp 
• Web Push Notifications 
• In-App Notifications 

Campaigns & Broadcasts

Design and schedule marketing campaigns for targeted customer segments using real-time commerce data.

Personalized Product Recommendations

Increase average order value by recommending relevant products based on customer behavior and purchase history.

Analytics & Reporting

Measure campaign performance with detailed analytics including:

• Customer engagement 
• Conversion rates 
• Revenue attribution 
• Customer lifecycle insights 
• Campaign performance 

Secure API Integration

The extension communicates securely with Shiprocket Engage360 APIs using configurable authentication credentials.

Magento Features

The extension provides seamless integration with Adobe Commerce and Magento Open Source by synchronizing:

• Customers 
• Products 
• Orders 
• Order Items 
• Categories 
• Abandoned Carts 
• Refunds 
• Refund Items 

Configuration

After installation:

1. Enable the extension from Magento Admin. 
2. Enter your: 
   • Client ID 
   • Client Secret 
   • Organization Token 
   • API Token 
3. Save the configuration. 
4. Start synchronizing your store with Shiprocket Engage360. 

Requirements

• Adobe Commerce or Magento Open Source 
• Supported Magento version 
• Supported PHP version 
• Active Shiprocket Engage360 account 

Account Requirement

A Shiprocket Engage360 account is required to use this extension.

Merchants can register at:

https://app-engage.shiprocket.in/auth/register

Learn more about Shiprocket Engage360:

https://www.shiprocket.in/engage360/

Benefits

Using Shiprocket Engage360, merchants can:

• Recover abandoned carts 
• Increase customer retention 
• Improve repeat purchases 
• Build personalized customer experiences 
• Automate marketing campaigns 
• Increase conversion rates 
• Gain actionable customer insights 
• Grow revenue through intelligent customer engagement 

Support

For product information, documentation, and support, please visit the Shiprocket Engage360 website or contact the Shiprocket support team.