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    Powered by Adobe Commerce 2.4.7-p4

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    AI Store Assistant

    by Remmote Info
    main product photo
    This is an Integration with a Third Party Service. Other charges and fees may be required to use this extension on your Store
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    Overview

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    Boost Customer Support Efficiency with AI-Powered Assistance

    Transform the way you manage customer inquiries with our AI Assistant, the first customer support extension built specifically for Magento 2. Designed to save time and reduce workload, this intelligent assistant uses OpenAI technology to handle repetitive questions, streamline support, and provide a seamless customer experience.

    Key Features:

    • Native Magento Integration: Built for Magento 2 with deep integration into your store’s data.
    • Smart Customer Service: Answer questions based on your CMS pages, manage order inquiries, and verify order changes based on store policies.
    • Easy Escalations: Effortlessly transition complex conversations to Zendesk, Intercom, HubSpot, and more.
    • Multilingual Support: Communicate with customers in their preferred language, perfect for global stores.
    • Customizable and Affordable: Use your OpenAI API keys for cost control and enjoy a one-time payment with free updates for a year.

    With an easy setup process and a clean admin panel, the assistant is ready to help your store improve response times, reduce customer service costs, and keep your customers happy.

      

    Account and Pricing

    The listed price is for a one-year license, which includes free updates and limited support. After the first year, to continue receiving updates and support, you will need to renew the license by purchasing it for an additional year. Renewals come with a 25% discount off the original price.


    How it works

    https://storeassistant.io/

    Technical Specifications

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    Seller profile

    Remmote Info

    Seller contact

    E-mail

    Integrator

    AI Store Assistant

    Current Version

    2.1.1

    Adobe Commerce platform compatibility

    Adobe Commerce (on-prem): 2.4 (current)

    Magento Open Source: 2.4 (current)

    Type

    Stable Build

    Updated

    04 December, 2024

    Categories

    Extensions, Customer Support, Live Chat

    Supported Browsers

    Chrome, Safari

    Documentation

    User Guides

    License Type

    Custom License

    Policy

    Privacy Policy

    Quality Report

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    Installation & Varnish Tests

    Passed

    Coding Standard

    Passed

    Plagiarism Check

    Passed

    Malware Check

    Passed

    Marketing Review

    Passed

    Manual Testing

    Passed

    All tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.

    Release Notes

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    2.1.1:

    • Compatible with Adobe Commerce (on-prem) : 2.4
    • Compatible with Magento Open Source : 2.4
    • Stability: Stable Build
    • Description:

      - Adding feature to escalate to existing chat services (ZendDesk, PureChat, HubSpot, LiveChat, Intercom, Tawk)
      - Adding additional fields to collect information about order changes. Conversations that required an action are easier to handle
      - Add feature to share conversations with our server to improve the AI
      - Improving UI to confirm actions by customers

    2.1.0:

    • Compatible with Adobe Commerce (on-prem) : 2.4
    • Compatible with Magento Open Source : 2.4
    • Stability: Stable Build
    • Description:

      - Improving message center
      - Adding option to configure own OpenAI credentials

    2.0.2:

    • Compatible with Adobe Commerce (on-prem) : 2.4
    • Compatible with Magento Open Source : 2.4
    • Stability: Stable Build
    • Description:

      - Require customers to login early in their journey before providing information about orders.
      - Improving styling for mobile devices.
      - Adding an option to select a position for the chat (left/right). Useful when store has another chat widget.
      - Refactor message center to improve reading chat messages.
      - Improve privacy by loading only order comments visible in the customer's account.

    2.0.1:

    • Compatible with Adobe Commerce (on-prem) : 2.4
    • Compatible with Magento Open Source : 2.4
    • Stability: Stable Build
    • Description:

      Improvements:
      - A label for messages that require action was added
      - Option to filter messages by customers that requested support.
      - A label to identify messages by user was added
      - Option to filter messages by “Session ID“ was added. This helps to identify messages by user.
      - Styling for mobile devices was improved

      Fixes:
      - List order items excluding child products (FE)

    2.0.0:

    • Compatible with Adobe Commerce (on-prem) : 2.4
    • Compatible with Magento Open Source : 2.4
    • Stability: Stable Build
    • Description:

      Initial version. Extension features:
      - Enables a chat widget in the storefront and admin panel to help with customer support and store management tasks.
      - Option to enable the assistant in the frontend in a specific time slot
      - The assistant for the storefront can answer questions about orders and store policies.
      - The assistant for the admin panel can answer questions about orders, customers, products and sales performance.

    Support

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    The best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.

    Contact Vendor

    Q & A

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    Reviews

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