Overview
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ProProfs Live Chat & Chatbot lets you take a proactive approach to customer support. It makes issue resolution faster and more efficient with the help of intelligent routing, chatbots, and pre-chat forms. ProProfs Live Chat for Magento is designed to grow leads and deliver satisfactory customer experiences. This tool can propel your business growth and customer retention.
ProProfs Live Chat extension makes it possible to add a live chat window with custom color scheme, company logo, font, language, etc., on your Magento website. This plugin can help turn your visitors into customers, monitor their activity, answer questions instantly, and enhance the overall shopping experience. With this Magento live chat extension, you can offer real-time support to website visitors and grow your online sales.
ProProfs Live Chat Features:
Delight Customers With Quicker Issue Resolution
- Enable your operators to respond faster by displaying what the visitors are typing in the live chat.
- Easily transfer Magento live chat to the right team members to resolve issues instantly.
- Use canned responses for frequently asked questions and deliver consistent answers.
- Enable self-help for customers by adding support articles in the chat widget.
Drive Proactive Engagement With Customers
- Improve user experience with personalization. Deliver personalized greetings to welcome visitors.
- Set up chat invitation pop-ups and automate messages using this Magento chat integration.
- Make announcements to notify visitors about products, features, updates, etc., using live chat for Magento.
- Offer product tours to engage your store visitors.
Identify & Close More Sales Opportunities
- Use our live chat plugin for Magento to monitor your website visitors in real-time and personalize experiences for them.
- Automatically route visitors to the right department in your organization by defining routing rules and conditions.
- Capture the visitors’ information on your Magento site using pre-chat forms.
- Transfer captured leads to your preferred CRM tool directly.
Automate Your Support Process Using Custom Chatbots
- Use AI-powered chatbots to delight customers by being available 24x7 and reduce the number of your support tickets.
- Enable prospects to book appointments effortlessly using the chatbot feature.
- Automate lead generation and qualification with chatbots. Create human-like support experiences to convert more leads and grow your revenue.
- Choose from existing templates or build custom chatbots from scratch in minutes without any coding knowledge.
Stay Informed at All Times With in-Depth Reporting & Analytics
- Access the supervisor dashboard to keep track of chat ratings and customer satisfaction levels.
- Stay updated with individual operator performance by tracking timesheets and using post-chat forms.
- Track essential metrics, including total chats, rated chats, missed chats, response time, and chat duration, using detailed summary reports. Schedule the delivery of these reports right into your inbox.
- Monitor your website traffic using the live chat software’s integration with Google Analytics.
Integrate With Your Favorite Applications
- Seamlessly sync ProProfs Live Chat with CRM, CMS, help desk, email marketing, analytics, social media, and eCommerce platforms.
- Improve customer experiences by creating a support bundle of ProProfs tools- ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker.
- Offer instant support, keep your mailing lists updated, and improve customer experiences using powerful integrations.
- Integrate with popular applications such as Nutshell, WordPress, Mailchimp, Zendesk, and Facebook.
Technical Specifications
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Current Version
1.0.4
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
28 August, 2024
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
ProProfs Live Chat & Chatbot helps delight customers with prompt support. Use this dynamic integration to support Magento visitors in real-time and grow your sales
1.0.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
ProProfs Live Chat & Chatbot helps delight customers with prompt support. Use this dynamic integration to support Magento visitors in real-time and grow your sales
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
ProProfs Live Chat & Chatbot helps delight customers with prompt support. Use this dynamic integration to support Magento visitors in real-time and grow your sales.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor