Overview
Back to topThe Returns and Exchanges (RMA) from Plumrocket is a must-have tool that allows store owners to simplify and streamline the process of exchanging and returning products for customers while enhancing management for store admins. This RMA plugin allows customers to easily submit return requests for various resolutions, such as refunds, exchanges, repairs, and store credits if they receive a product that doesn't meet their expectations. With a user-friendly interface, customers can track their RMA requests and communicate directly with the support team, which ultimately enhances customer satisfaction.
For store admins, this RMA extension for Magento 2 automates and streamlines the return management process. Automated email notifications keep customers informed, while features like quick response templates and customizable return rules enhance communication and provide flexibility in managing returns. By improving the overall returns experience, store owners can foster customer loyalty and satisfaction, ultimately driving higher revenue and repeat business.
Key Features
- Create Returns & Exchanges
Admins registered customers or guests can open the RMA requests for the returns, refunds, exchanges, repairs, store credit, etc. A straightforward user interface allows your customers to conveniently initiate and track their RMA request progress.
- Flexible Returns Management
Allow partial returns to customers who purchased more than one item. Easy to use RMA interface allows the store admin to manage all return requests from one page.
- Email Notifications & Quick Response Templates
The automatic email notifications will be generated when the RMA requests are created, updated, or new messages received. Admin can use the pre-set quick response templates for fast and effective communication with the client.
- Return Reasons, Resolutions & Package Conditions
Admin can configure flexible rules for return reasons, resolutions, and item conditions. Specify rules for different return periods and whether specific products are returnable or not.
- Automated RMA Process
The configuration of the RMA extension can be set to automatically authorize all RMA requests and send an email confirmation to a customer. Optionally, you can configure it to auto-close the requests and move them into the archive, or assign the designated RMA manager to a new RMA request by default.
- Return Labels & Shipment Tracking
Shipping labels, packing slips, and tracking codes for various suppliers (UPS, USPS, FedEx, DHL, etc) can be uploaded so the customer can conveniently print them out from his Account page. The return shipment tracking codes can be added both from the admin interface or the customer account.
- Display Return Policy On Any Page Needed
The admin can display a Return Policy on any page of the purchase process i.e. Product Pages, Shopping Cart, Checkout Page, etc.
Plumrocket Support
All Plumrocket Extensions for Magento include free technical support within the first 3 months of product ownership for Magento Open Source Edition (CE) and 6 months of product ownership for Magento Commerce Edition (EE). You can contact our technical support on the contact us page.
Live Demo
Front-End Demo | Back-End Demo
Documentation
Check out the Returns and Exchanges (RMA) documentation: learn how to install, update, and configure the extension, as well as discover other useful guides.
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
2.5.1
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
24 February, 2025
Categories
Extensions, Shipping & Fulfillment, Cross Border Fulfillment, Order Management (OMS), Warehouse Management System (WMS)
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.5.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Returns and Exchanges (RMA) Extensions v2.5.1 for Magento 2
Change log:
* Fixed PHP error occurring with REST API requests
2.5.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Returns and Exchanges (RMA) Extensions v2.5.0 for Magento 2
Change log:
- Added support for decimal item quantities
* Fixed a compatibility issue with the Magento_PricePermissions module in Magento 2 Enterprise (Adobe Commerce) versions
2.4.15:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Returns and Exchanges (RMA) Extensions v2.4.15 for Magento 2
Change log:
- Added support of Magento 2.4.7 version
- Changed JS library for uploading files to Uppy
* Refactored code to fix frontend errors triggered by specific rule conditions
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor