Overview
Back to topOctocom is the complete AI-first customer service solution for e-commerce, giving exceptional pre-sale and post-sale experiences with omnichannel AI agents.
Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.
Features
- AI Post sale support: order management, order tracking, product usage
- Personalized product recommendations for potential customers
- 24/7 Answers to questions about product features, availability, and specifications
- AI constantly reads and scans your catalog and website, so it’s always up-to-date
- Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
Account & Pricing
Octocom extension requires an Octocom account separate from your Magento account, this account can be created by signing up on the Octocom website.
Full pricing can be found on our pricing page. No additional fees apply
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.0.0
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
23 August, 2024
Categories
Extensions, Customer Support
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor