Overview
Back to topOct8ne’s Coviewing technology allows both the agent and the customer to interact with each other while looking at products, just like in an actual store. In this unique situation the salesperson can display the products the visitor has searched for and even suggest better options, directly displaying photos in the shared panel.
As a result of this visual synchronization and interaction between the two parties, your sales will increase significantly. Oct8ne also reinforces the usual channels of communication – telephone, Chat, email or contact forms – further improving the customer experience.
For the user it’s a very useful tool and for sales it’s highly effective: Both parties can share the same information on the same screen, zooming in on details or highlighting features of the product. One feature which goes one step further is that customers can upload photos locally from their computer, so they can show the agent the exact product, material or color they are looking for.
Account & Pricing
You need to activate a separate account to the Oct8ne Dashboard. You can activate your user here. Although the extension is free and has 14 days of free trial. The use of the Lite or Pro version requires a subscription. You can check the prices here.
Features
The Coviewer
Discover a richer and more profitable shopping experience with our exclusive technology. Agents and customers view products in real time together creating more sales opportunities.
Customer Insights
Know what your customers want even before the conversation begins by viewing their browsing and shopping history right at your fingertips.
Multichannel Communication
Use oct8ne with customers who call in, browse online, or email. There are multiple access points you can customize for your site.
Workflow Management
Boost agent productivity with time-saving features that are designed to drive sales.
Reporting
Gain insight into how to fuel your sales with data you can’t get elsewhere. Track agent performance and More.
Training & Support
Get up and running immediately with FREE video tutorials and live individual or group training sessions. We also guarantee prompt tech support by phone, email or chat.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.3.10
Adobe Commerce platform compatibility
Adobe Commerce (on-prem): 2.4 (current), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Magento Open Source: 2.4 (current), 2.0 (obsolete), 2.1 (obsolete), 2.2 (obsolete), 2.3 (obsolete)
Type
Stable Build
Updated
26 April, 2024
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.3.10:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
minor bugs fixed
1.3.9:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
1.3.8:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
csp_whitelist support
1.3.7:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
1.3.6:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
1.3.5:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
minor bugs fixed
1.3.4:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs solved
1.3.3:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
bugs fixed
1.3.1:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Search product by sku
1.3.0:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Improve order details info
1.2.6:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bug fixed
1.2.5:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
Multistore integration
1.1.10:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bug fixed
1.1.9:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
1.1.8:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Integration with "Estimated delivery date"
1.1.7:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Minor bugs fixed
1.1.5:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Bug fixes related 'Traking number ' in order details
1.1.4:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Bug fixes involving 'Order details'
1.1.3:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
- Added PHP compatibility
- Added integration with Doofinder
- Added endpoints related to orders
- Bug Fixed
1.1.2:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3 2.4
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3 2.4
- Stability: Stable Build
-
Description:
Added compatibility with php version 7.4+
1.1.0:
- Compatible with Adobe Commerce (on-prem) : 2.1 2.2 2.3
- Compatible with Magento Open Source : 2.0 2.1 2.2 2.3
- Stability: Stable Build
-
Description:
Support PHP 7.1 & 7.2
1.0.2:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
Minor bugs Fixed
1.0.1:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
- Improved linkup method.
- Minor bugs fixed.
1.0.0:
- Compatible with Magento Open Source : 2.0 2.1
- Stability: Stable Build
-
Description:
First Stable Release
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor