Overview
Back to topFreshworks is a cloud-based customer service software company. The company provides cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)
The Freshworks Connector will allow you to connect your Magento 2 store and display customer information on the Freshdesk/Freshsales side. This will help to better search and verify information, as well as provide more effective support. The application by default uses the ticket requester email for searching and looks for information on the Magento 2 store. Found information is divided into detailed data about the customer and all orders associated with this customer. In addition, the application can connect several Magento 2 stores at the same time and display information for each store.
Account & Pricing
The extension works with paid Freshworks applications: Freshdesk and Freshsales. These applications have own prices and should be bought on Freshdesk/Freshsales account.
The price of applications is 4$ per agent per month. The extension is free, but works only with applications.
You should have paid account on Freshdesk/Freshsales to use the extension and the application. Only paid account of Freshdesk/Freshsales has ability to install applications from Freshworks marketplace.
Link to Freshdesk pricing
Link to Freshsales pricing
Features
- Providing information about the customer and orders directly in the ticket page
- Ability to connect multiple stores at the same time and search across all stores
- Additional search by email or order number. Used if the customer is not found by ticket requester email or if you want to find data by other email/order
- Filtering orders. Helps to find the right order if there are too many of them.
- Links to the customer, order and product pages on your Magento 2 admin panel (you should be authenticated).
- Webhooks: you can get data about new customers/orders from your store
Provided information
1. Customer block:
- Name (link on customer page in Admin panel)
- Registration date
- Total Sales
- Group
- Country
- Default shipping and billing addresses
2. Block of orders:
- Order number (link on order page in Admin panel)
- Status
- Date of creation
- Totals (subtotal, tax, shipping, discount, grand total)
- Product block
- Billing and shipping addresses
- Payment and shipping methods
3. Product block:
- Name (link on product page in Admin panel)
- Price
- Quantity
- Sku
- Product options
- Total
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.4
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
05 August, 2024
Categories
Extensions, Customer Support
Documentation
License Type
GNU General Public License 3.0 (GPL-3.0)
Policy
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Compatibility with latest app version
Bugfix
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
1.0.1 Webhooks added
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
11.06.23 - Release date
- Freshworks auth token
- Collect data about customer and orders and provide them by request from Freshdesk/Freshsales app
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor