HelloCustomer Email Marketing Automation

HelloCustomer is a lifecycle email automation extension for Magento 2 that helps you recover lost revenue and increase repeat purchases with automated, event-driven email sequences. This extension for Magento collects customer signals from your store (product views, cart activity, purchases, and review status), starts the right sequence when conditions are met, and sends each step on schedule via your chosen email provider. Every send is logged, and conversions can be attributed within a configurable conversion window.

In the Magento Admin, you can enable and configure Abandoned Cart, Abandoned Browse, Review Reminder, Winback Customer, Newsletter Welcome, and Account Welcome sequences, customize timing rules and templates (content, buttons, and product blocks), and generate time-limited coupons for selected steps. On the storefront, customers can manage notification preferences and unsubscribe, and you can optionally show a “Pending Reviews” page in the customer account area.

Features

• Six automated sequences: Abandoned Cart, Abandoned Browse, Review Reminder, Winback Customer, Newsletter Welcome, and Account Welcome.
• Rule-based timing: Configure wait periods and conditions for each sequence step.
• Email provider options: Send via SMTP, MailerSend, Resend, Emailit, and supported marketing providers (plan-dependent).
• Customer behavior data: Use purchased SKUs, browsed SKUs, cart status, and review state to drive targeting for registered customers.
• Coupon automation: Auto-generate unique coupons with configurable discount type and expiry, and (for Winback) an optional minimum order amount.
• UTM tracking: Add UTM parameters per sequence for campaign attribution.
• Conversion tracking: Track conversions within a configurable conversion window.
• Preferences and unsubscribe: Let customers manage notification preferences and unsubscribe from specific notification types.
• Email & nudge logs: Review sent emails and sequence activity in the Admin.
• Template customization: Use ready-made templates per sequence and customize buttons, product display, and optional subject spintax.
• Hyva-ready storefront: Compatible with Hyva theme.

Demo

Try HelloCustomer on our demo site.

Use Cases

• Recover abandoned carts: Convert customers who leave checkout with a structured recovery sequence.
• Increase review volume: Automatically request reviews after successful deliveries and purchases.
• Win back inactive customers: Re-engage customers who have not purchased recently with winback messaging.

Benefits

• Increase conversion rates with timely, automated follow-ups.
• Build repeat purchase habits with consistent lifecycle messaging.
• Reduce manual campaign work with automation, templates, and configurable rules.

License and Plans

HelloCustomer is available in Seed, Growth, and Pro plans. Plan tier determines availability of some providers and automation features.

Support

• Email support: moo@moogento.com
• Contact form and live chat: Moogento Contact
• Additional product information: HelloCustomer on Moogento