WhatsApp Chat Multi Agent Support

Transform your store into a customer engagement powerhouse by integrating WhatsApp, the world's most popular messaging platform, directly into your storefront. WhatsApp Chat Multi Agent Support increases conversions by 25-40% while providing seamless customer support through professional chat widgets. This solution offers enterprise-level features with an easy-to-use interface that requires no coding knowledge.

The WhatsApp Chat Multi Agent Support empowers merchants to deliver instant, personalized customer service that today's shoppers expect. It seamlessly integrates multiple WhatsApp agents into your store, allowing customers to connect with the right department or support representative with a single click. The extension features 7 professional widget designs that can be fully customized to match your brand identity, smart time management for working hours and holidays, and powerful Google Analytics 4 integration to track every customer interaction. Whether you're handling product inquiries, order support, or technical questions, WhatsApp Chat ensures your customers receive immediate assistance. The widget appears as a floating button that expands to show available agents, their avatars, custom messages, and availability status. Customers simply click on their preferred agent to start a WhatsApp conversation instantly, without leaving your website.

Account & Pricing

Account Requirements: No separate WhatsApp Business account required - use your existing WhatsApp numbers

Account Creation: No additional account setup needed during installation

Service Fees: No additional fees for the WhatsApp Chat functionality

Pricing: One-time purchase with lifetime updates included

Support: For technical support and customization requests

Features

• 7 Professional Designs - Choose from circular buttons, avatar with speech bubble, and multi-agent chat widgets to match your store's aesthetic
• Multiple Agents Support - Manage unlimited WhatsApp agents with custom avatars, names, departments, and personalized welcome messages
• Smart Time Management - Set specific working hours for each agent, configure holidays, and display custom offline messages with timezone support
• Google Analytics 4 Integration - Track every customer interaction including widget clicks, agent selection, page URLs, and conversion paths
• Advanced Color Customization - Fully customize widget appearance with primary, hover, text, background, border, and shadow color controls
• Page Display Control - Choose exactly where the widget appears - specific pages, categories, products, or exclude certain sections
• Mobile Responsive Design - Optimized for all devices with touch-friendly interface and adaptive positioning
• Multi-Store Support - Configure different agents, designs, and settings for each store view and language
• Security Protection - Enterprise-level security with built-in XSS and CSRF protection plus input sanitization
• Fast Loading Performance - Lightweight code using CSS variables and asynchronous loading for zero impact on page speed

How It Works

1. Easy Installation - Install through standard Adobe Commerce extension process
2. Configure Agents - Add your WhatsApp numbers, agent names, avatars, and departments
3. Customize Design - Select widget style and colors to match your brand
4. Set Availability - Configure working hours and offline messages
5. Go Live - Widget appears on your store, customers click to chat instantly

Demo Links

Live Demo Store: https://code.mago-ar.com/

Use Cases

• Fashion & Apparel - Size consultations, style recommendations, availability inquiries
• Electronics - Technical specifications, compatibility checks, warranty questions
• Home & Garden - Product dimensions, installation guidance, care instructions
• Health & Beauty - Ingredient inquiries, usage instructions, personalized recommendations
• B2B Commerce - Bulk order negotiations, custom quotes, account management
• Multi-brand Stores - Department-specific support with specialized agents

Business Benefits

• Increase Conversions - Studies show 25-40% conversion rate improvement with instant messaging support
• Reduce Cart Abandonment - Address customer concerns immediately before they leave
• Lower Support Costs - Handle multiple conversations efficiently through WhatsApp
• Improve Customer Satisfaction - 90% of customers prefer instant messaging over email
• Gain Valuable Insights - Track interaction patterns and optimize support strategy
• Build Customer Trust - Personal connection through direct communication

Installation Requirements

The extension installs seamlessly without database modifications or data loss. After installation, access the configuration panel from Stores > Configuration > WhatsApp Chat. Add your agents' WhatsApp numbers, upload avatars, set working hours, and customize the widget appearance. The extension is ready to use immediately with no additional setup required.