Phone Number Order Search

 The Phone Number Order Search for Magento 2 extension transforms your order management workflow by seamlessly integrating customer telephone numbers into your Magento admin order grid. This powerful yet lightweight module addresses a critical gap in Magento's native functionality by allowing store administrators to view, search, filter, and sort orders using customer phone numbers directly from the standard order management interface.

When installed, this extension modifies the Magento admin Sales Order Grid by adding a new "Customer Phone" column that displays the telephone number associated with each order's billing address (or shipping address, based on your configuration). This implementation requires no changes to your existing database structure or order processing workflow, as it utilizes data already captured during checkout.

Features

• Adds a new searchable "Customer Phone" column to the Magento admin Sales Order Grid
• Enables searching for orders by full or partial phone numbers
• Allows filtering orders based on area codes or country codes
• Provides sorting capability by phone number for organized customer outreach
• Helps identify and group orders from the same customer based on their phone number
• Includes admin configuration options to enable/disable the feature
• Offers option to display phone number from billing or shipping address
• Allows adjusting column position within the order grid via standard Magento controls
• Maintains storefront performance with no front-end changes

The extension's admin configuration panel provides easy customization through a dedicated settings page, accessible via Stores > Configuration > MagoArab Extensions > Phone Order Grid.

Key Benefits

•  Enhanced Customer Service – When customers call your support team, representatives can instantly locate all their orders by phone number without asking for additional information, reducing call times and improving customer satisfaction.
•  Streamlined Order Management – Quickly identify and group related orders for more efficient processing, shipping, or customer follow-up.
•  Simplified Contact Workflow – Contact customers about their orders with a single click, as their phone number is visible directly in the order grid without navigating to order details.
•  Native Magento Integration – The extension uses Magento's built-in UI components and follows all best practices for perfect compatibility with your admin workflow.
•  Developer-Friendly Design – Built with clean, well-documented code that follows Magento coding standards, making it compatible with other extensions and future Magento updates.
•  Performance Optimized – Designed with database efficiency in mind, the extension adds the necessary joins without impacting the performance of your order grid, even with thousands of orders.

Technical Specifications

• Compatible with Magento Open Source (Community Edition) 2.3.x - 2.4.7
• Compatible with Magento Commerce (Enterprise Edition) 2.3.x - 2.4.7
• Supports PHP 7.4, 8.1, 8.2, and 8.3
• Follows Magento coding standards and best practices
• Regular updates to ensure compatibility with the latest Magento versions
• Lightweight implementation with minimal impact on system resources

Installation and Configuration

Installation is straightforward via Composer or manual upload. After installation, navigate to:
Stores > Configuration > MagoArab Extensions > Phone Order Grid

Here you can:

• Enable or disable the extension
• Select whether to display the phone number from billing or shipping address

No additional configuration is required - the phone number column will automatically appear in your order grid after installation and configuration.

Use Cases

Customer Support Scenarios: When a customer calls about their order but doesn't have their order number, your support team can immediately locate their orders using just their phone number.

Order Follow-up Campaigns: Easily identify and contact customers by phone to follow up on recent orders, provide delivery updates, or offer complementary products.

Fraud Prevention: Quickly identify multiple orders using the same phone number to detect potential fraud patterns.

Delivery Coordination: Provide warehouse staff or delivery teams with quick access to customer phone numbers for last-minute delivery coordination.

Support and Customization

Our team provides comprehensive support for this extension and can assist with any customization needs you may have. Whether you need to modify the display format of phone numbers, integrate with a specific CRM system, or adapt the functionality to your unique business requirements, we're here to help.

Experience the efficiency of phone-based order management - install the Phone Number Order Search extension today!