Quick Contact Form

Customers who shop in brick & mortar stores are able to immediately ask questions of store employees and get immediate help. On the other hand, online shoppers have to browse and search for the product(s) they are looking for on their own and will likely have questions regarding product size, specifications, availability, pricing, shipping, warranty, or custom needs. If the customer can’t quickly make contact with the store owner, there is a good chance they will leave the site without making a purchase.

MageComp’s Quick Contact Form Extension for Magento 2 allows online store owners to remain connected with customers throughout the shopping experience. The extension adds a stylish, floating contact/help button to every page on a website, allowing customers to submit a question without leaving the page they are currently viewing. The administrator receives immediate email notifications of the inquiry (with complete inquiry data and attachment), and all inquiries will be tracked and managed via a dedicated inquiry manager in the Magento backend.

Some of the advanced features of the Quick Contact Form Extension include: department-wise inquiry routing; automatic response emails; Google reCAPTCHA protection; support for GDPR consent; inquiry status management; customer group restriction; CMS page restriction; customizable pop-up design; and the automatic deletion of old inquiries. Overall, the Quick Contact Form Extension helps to increase customer engagement, increase inquiry conversions, and provide a professional communication experience for Magento 2 merchants.

REST API Available / GraphQL API Available - Visit Website

Hyvä Addon Available - Visit Website

Compatible with Hyvä Luma Checkout / Hyvä Checkout

Features:

• Using the Quick Contact Form Module for Magento 2 allows store visitors to quickly submit a query from any page of the store.
• Users can attach up to 5 files, such as images, screenshots, PDFs, and documents, with the query message through the quick contact form.
• For each query sent, the admin gets an email notification with thorough details and is able to reply at the same time.
• The query details are also available on the store admin dashboard and managed through the quick contact manager.
• Support department-wise inquiry routing for Sales, Support, Billing, Wholesale, and more.
• Dedicated Department Manager grid in the backend to create and manage departments with email addresses.
• Once an inquiry has been submitted, customers will receive an automated acknowledgment email.
• Set up customized email templates, sender, recipient email addresses, and subject lines for email.
• To avoid spam inquiries, the administrator can enable Google reCAPTCHA functionality.
• The Quick Contact Form extension allows for the use of a GDPR consent checkbox with a customizable privacy policy message and hyperlinks.
• Administrators are able to control the availability of quick contact forms by restricting certain CMS pages or Customer Groups.
• Old Inquiry submissions will be automatically deleted after the number of days specified by the administrator.
• The administrator will have the ability to customize the pop-up title, button text, colors, icons, and styles according to the store's branding.

How It Works:

The admin can configure the Magento 2 Quick Contact Form Extension from the backend by enabling the module and setting various options, such as: Popup styling, Button styling, Department settings, Email settings, Google reCAPTCHA, GDPR settings, restrictions, and Auto-delete settings.

Once enabled, a 'floating' quick contact/help button appears on the storefront. Customers will be able to access this button from any page of the website and submit an inquiry by entering their details, selecting a department, uploading attachments, and writing their message. After they have submitted their inquiry, customers receive a thank-you confirmation message with an email confirmation, and the administrator receives an inquiry notification email with all submitted data and attachments. Inquiry details are stored in the backend Quick Contact Manager. Admin can view, manage, track, or delete inquiries directly from the Magento admin.

Live Extension Demo:

Frontend

Backend

In case you come across a Technical issue with our Extension or need to know more about the extension, we are here to help! -Submit a Ticket.