Trader Information
Back to topOverview
Back to topKommunicate AI Agents and Live Chat for Magento helps online stores deliver 24/7 customer support with Gen AI-powered AI agents and human live chat. The extension adds the Kommunicate chat widget to your Magento storefront so shoppers can ask questions, get instant answers, and connect with a support agent when human help is needed.
Kommunicate helps ecommerce teams automate repetitive customer queries, answer FAQs, capture leads, support order and delivery questions, and improve the overall shopping experience without losing the human touch. You can train AI agents on your business knowledge, maintain your brand tone, and review AI and agent conversations from a shared dashboard.
With Kommunicate, your website visitors see a floating chat icon on the storefront. They can use it to interact with an AI agent or support agent, ask questions about products, purchases, deliveries, refunds, complaints, suggestions, or any other support request.
Features
Gen AI-powered AI agents: Automate repetitive customer queries and provide instant answers 24/7.
Live chat with human handoff: Escalate complex conversations from AI agents to human support agents when needed.
No-code AI agent setup: Build and configure AI agents without coding.
Knowledge-based answers: Train AI agents on your business knowledge so customers receive accurate, brand-aligned responses.
AI Assist for support agents: Help live agents respond faster with conversation summaries, answer suggestions, translations, AI insights, and knowledge-base answers.
Omnichannel support: Manage conversations across web, mobile, WhatsApp, Instagram, Telegram, Viber, and email from one platform.
Multilingual support: Support customers in more than 100 languages.
Smart rich messaging: Use rich message templates to create smoother customer conversations.
Analytics and reporting: Track AI agent and support agent performance, including resolution time, first response time, CSAT, and more.
Conversation routing: Route conversations to the right team or department for faster resolution.
Conversation auto-resolve: Automatically resolve conversations where users have not replied after a set time.
Demo links
Click here to see demo of how the Kommunicate chatbot will appear in your website
Support links
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
2.0.3
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current), 2.3 (obsolete)
Type
Stable Build
Updated
11 June, 2026
Categories
Extensions, Customer Support, Live Chat
Supported Browsers
Chrome, Firefox, Safari, Edge
Documentation
License Type
Open Software License 3.0 (OSL-3.0)
Policy
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2.0.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Updated Kommunicate Live Chat for Magento 2 to address Magento Marketplace review feedback. This release improves compatibility with Magento 2.4.x by relaxing the magento/framework dependency, fixes PHPCS template issues including escaped widget configuration output, updates the Kommunicate widget script URL, and refreshes documentation with current Gen AI-powered customer support automation product information.
2.0.2:
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Kommunicate now supports GenAI integration with OpenAI, Gemini, Anthropic and other provides.
2.0.1:
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
- incremental version changes
2.0.0:
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
Compatibility with Magento 2.4.x version
1.0.0:
- Compatible with Magento Open Source : 2.3 2.4
- Stability: Stable Build
-
Description:
This is Kommunicate Livechat module version 1.0.0
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor