Overview
Back to topThe Magento 2 WhatsApp Chat extension empowers customers to engage with online support agents in real-time via WhatsApp for immediate assistance and inquiries. Enhance the precision and speed of your customer support by assigning dedicated agents to each department. Define weekly schedules for agents to specify their availability times. Further, tailor the WhatsApp Chat popup and form to your liking, customizing fonts, sizes, colors, default messages, headings, and more.
WhatsApp stands as the foremost, user-friendly, and secure messaging application globally. Enabling customer communication through WhatsApp yields several benefits. Firstly, it offers a convenient and cost-effective means to deliver real-time, personalized support, driving up conversion rates. WhatsApp Chat enhances your business's credibility and accessibility. Additionally, the chat log feature within the extension enables you to collect valuable customer feedback, providing insights into their preferences, pain points, and suggestions for continuous improvement.
Features:
- Multi-Agent Support: Add and manage multiple support agents.
- Agent Information Display: Show the agent name, department, and profile picture
- Flexible Chat Popup Customization: Customize the WhatsApp Chat popup extensively.
- Customized headings & Messages: Set customized headings and messages on the WhatsApp Chat popup and form
- Agent Weekly Scheduling: Set agent availability schedules with online and offline times.
- Holiday Notifications: Include holidays with personalized messages.
- Backend Chat Management: Monitor and control customer chats from the admin panel.
- Offline Chat Support: Enable chat functionality even when agents are offline.
- Custom Offline Messages: Provide tailored messages when offline chat is disabled.
- Display Offline Agents: Choose to show or hide offline agents.
- Personalized Default Messages: Set customized agent default messages, including placeholders for customer names and agent departments.
- Popup Expand/Minimize: Expand or minimize the WhatsApp Chat popup.
- Icon Customization: Upload distinct images for active and inactive WhatsApp icons.
- WhatsApp Compatibility: Supports WhatsApp web, mobile app, and business app.
Demos:
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.0.2
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
11 December, 2023
Categories
Extensions, Sales
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.2:
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Bugs Fixed
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
- Compatible with Adobe Commerce (on-prem) : 2.3, 2.4
- Compatible with Magento Open Source : 2.3, 2.4
Stability: Stable Build
Description:
- Stable Release.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor