FactFinder Search & Product Discovery

FactFinder is the European leader in eCommerce product discovery and search. Using authentic intelligence, the unique combination of artificial and human intelligence, FactFinder understands every shopper’s intent from the first click – increasing conversions and boosting revenue by over 30%.

For over two decades, FactFinder has been trusted to support billions of search queries a year, for thousands of B2B and B2C brands including Berner, Phoenix Contact, PBS Holding AG, Intersport and Spar. Every day millions of shoppers find what they are looking for – fast, personalized and with joy. FactFinder is headquartered in Germany, with offices in Berlin, London, Stockholm and Strasbourg. Visit www.fact-finder.com for more information. 

Highlights

• Product Discovery: Search, A/B Testing and analytics work together to make sure customers are never more than a click away from what they are looking for. 
• Personalization: Harness the power of AI-driven 1:1 personalization to delight online shoppers and drive sales. 
• Recommendations: Maximize upselling and cross-selling with personalized and automatic 1:1 product recommendations. 
• Customer-Specific Info: Display dynamic, personalized pricing and discounts to deliver the right price at the right time for every customer.  
• Merchandising: Boost your sales and encourage greater customer loyalty through product placements across your shop.

Features

• Powered by AI: Take advantage of the latest advancements with our proprietary Atlas AI that learns quickly with little data to provide the most relevant digital shopping experiences. 
• Site search: The fastest, most relevant search results. Error-tolerant and language-independent so you can scale with ease. 
• Smart suggest: Automatic and intelligent predictive search that leads customers to their desired destination with fewer clicks. 
• Ranking rules: Align search results to your business objectives. Customize product placement based on your current priorities. 
• Analytics: Quick wins, guaranteed. Quickly identify low hanging fruit or weak points and immediately optimize for maximum conversion. 
• A/B testing: Campaigns, ranking, even entire modules: you can put all your sales methods to the test, with simplicity and transparency. 
• Facets & filters: Simplify product discovery by only showing the most relevant filters and facets for each query. 
• Navigation: Simplify browsing in your store and save manual effort by creating high-converting product lists for your category pages. 
• Personalization: Exceed all expectations with highly dynamic, real-time content that's tailored to each customer. 
• Recommendations: Maximize upselling and cross-selling with personalized and automatic 1:1 product recommendations. 
• Location-based search: Bridge the gap between online and physical, connect shoppers to nearby products and unlock your local power. 
• Predictive Basket: Automatically increase your AOV by predicting which products are most likely to be purchased again. 
• World-class infrastructure and hosting operations: Our technical infrastructure meets the highest standards of availability and data protection. 
• Technical support with a personal touch: When you contact our Service Desk, you are not passed on to an anonymous call center. You reach a team of in-house experts that are ready and willing to listen to your issue and can provide a swift solution.