Trader Information
Back to topOverview
Back to topA customer types "running shoes for flat feet, size 10, under $150, ships to Canada" into your store. Your search returns 200 shoes sorted by relevance. None of them match what the customer actually asked for.
Emporiqa is a chat assistant for Magento stores. It connects to your product catalog and helps customers find what they need. They describe what they're looking for, the assistant finds matching products, checks your CMS pages for shipping and return policies, compares items side by side, and lets them add to cart and proceed to checkout — all from the chat.
When it can't help, it hands off to your team with the full conversation. You get a dashboard showing which chats led to purchases, top products by cart activity, satisfaction ratings, and chat-attributed revenue.
The extension for Magento 2 syncs your product catalog and CMS pages automatically. When a product or page changes, the update reaches the chat assistant in the background — no impact on storefront performance. The chat widget appears automatically on all enabled store views in the correct language.
Runs outside your store — can't slow it down, can't break anything. 65+ languages. Flat monthly fee with generous conversation limits, unlimited team members.
Also works with WooCommerce, PrestaShop, Drupal Commerce, Sylius, Shopware, and any store via webhook API. Same platform, same dashboard.
Start with a free sandbox store (100 products, 20 pages, no credit card) to test the integration. Ready to go live? Email rosen@emporiqa.com and get 3 months free on any Emporiqa subscription plan.
See it in action: Product demo video | Live demo | Documentation | Create sandbox | Pricing
Features
Search & Discovery
- Product search by meaning, not just keywords
- Cross-language search: customer asks in French, finds products cataloged in English
- Product comparison tables with specs, prices, and features side by side
- 65+ languages with automatic language mapping from Magento store views
Cart & Checkout
- In-chat cart: add, remove, update quantities, proceed to checkout
- Stock validation before adding to cart
Customer Support
- Answers from your CMS pages (shipping, returns, payment, FAQ)
- Order tracking with secure email verification
- Human handoff when the assistant can't help, with full conversation context for your team
Analytics & Conversion Tracking
- Conversion funnel: chat session → cart → checkout → purchase
- Chat-attributed revenue dashboard
- Widget engagement metrics (loads, opens, unique visitors, engagement rate)
- Post-chat satisfaction ratings (thumbs up/down with aggregate scores)
- Top products by cart activity
Proactive Engagement
- Chat triggers based on time on page, scroll depth, pages visited, URL patterns, and exit intent
- Audience targeting: all visitors, new visitors only, or returning visitors
- 3 default templates per store, configurable from dashboard, rate-limited per session
Magento-Specific
- Simple and configurable products fully supported, including all variations
- Multi-Source Inventory supported — uses what's actually available to sell
- All store view translations synced automatically
- Non-blocking sync — no impact on storefront performance
- Admin sync dashboard with progress tracking
- CLI commands for bulk operations
- Multi-channel support per store view (B2B, retail, etc.)
Platform
- Generous conversation limits, unlimited team members on all plans
- Starter $59/mo (2,000 products), Growth $119/mo (10,000), Standard $249/mo (30,000), Enterprise custom
- 14-day free trial on all paid plans
- Free sandbox: 100 products, 20 pages, no credit card
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.2
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
16 April, 2026
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Simpler admin configuration with fewer optional toggles and a cleaner layout.
Improvements:
- Renamed "Webhook Secret" to "Connection Secret" in the admin UI. The underlying config key is unchanged, so existing installations keep working without reconfiguration.
- Consolidated admin configuration into two sections: General Settings (Enabled, Store ID, Connection Secret, Enabled Store Views, Order Tracking URL) and Advanced (Sync Products, Sync CMS Pages, Brand Attribute, Webhook URL, Batch Size). Removed the separate Sync Settings, Order Tracking, and Widget Settings sections.
- Order tracking is now always enabled and always verifies the customer's billing email. Removed the "Order Tracking Enabled" and "Require Email Verification" admin toggles.
- Cart operations in the chat widget are now always enabled. Removed the "Cart Operations Enabled" toggle.
- Removed the LLM provider setup banner and related configuration guidance. No LLM provider configuration is required in the store anymore.
Fixes:
- Browsers no longer autofill the admin user's saved credentials into the Store ID and Connection Secret fields.
Compatibility:
- No database migration required. All previously stored configuration values for sync options and the connection secret are preserved automatically.
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Improvements:
- Improved webhook queue reliability for products with minimal data (no custom attributes, no brand, or no description). Events are now validated and delivered consistently regardless of optional field completeness.
- Improved Order Tracking URL configuration field with a more robust Copy button that works across all browser and admin panel configurations.
- Added type hints to CartManagement and ProductFormatter for better code quality and IDE support.
- Updated installation documentation to reference the Adobe Commerce Marketplace.
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release of Emporiqa Chat Assistant for Magento 2. Features include: product and CMS page sync with multilingual support, in-chat cart operations (add, remove, update, view), order tracking via webhooks, configurable chat widget with multi-language detection, admin sync dashboard, CLI sync commands, and Magento message queue integration for reliable webhook delivery.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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