Trader Information
Back to topOverview
Back to topEmporiqa is an AI chatbot and shopping assistant, delivered as an extension for Magento® Open Source and Adobe Commerce. Say a shopper types something like "waterproof, under $150, in stock in my size". Your search returns 200 results and none of them match. Emporiqa reads that question and answers it from your catalog. It runs on retail and B2B catalogs, with customer-group pricing, shared catalogs and login-gated SKUs handled correctly: only your public catalog and CMS pages reach the assistant, so authenticated prices and restricted SKUs never surface in a chat. The extension is free. The Emporiqa service behind it is pay as you go: $0.25 per conversation, $25 of signup credit, and no card required at signup.
It behaves like a salesperson on your floor: it recommends the products that match what the shopper described, handles the objection on price or fit, suggests a variation, and walks the shopper to checkout. See it do that on the live demo store before you install anything. The demo sells electronics, and the behavior is the same on any catalog.
Ask it for a product you do not sell and it says so, instead of inventing one. Product facts come from your synced catalog and CMS pages, not from the model's training data, and you can read unedited conversations, refusals left in, at https://emporiqa.com/proof/.
This is live chat you can step into, without staffing a desk. The AI answers first, anyone on your team can open a live conversation and take it over, and the chat stops while they talk. Outside the business hours you set it keeps helping and takes an email or a phone number, so your team can pick it up in the morning.
Connecting your store is one click from the Sync Dashboard. No API keys, no credentials pasted between tabs. Your catalog and CMS pages then sync on their own.
65+ languages, same behavior in each, answering at 2am and on Sunday when nobody is on shift. Emporiqa also works with WooCommerce, PrestaShop, Drupal Commerce, Sylius and Shopware 6, from one account.
EU company, GDPR-compliant. Your data is never used to train models. The technical detail behind everything below is in the documentation.
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Product search and close
- Recommendation by meaning: a shopper describes what they need in their own words and gets matching products from your catalog
- Objection handling on price or fit, drawn from your store's facts, and variations when a shopper hesitates
- Visual search: a shopper uploads a photo and gets the matching or closest item
- Comparison tables showing specs, prices and features side by side
Cart, checkout and answers
- In-chat cart: add, remove, update quantities, proceed to checkout
- The item is placed in the cart by the extension, with your store's stock and variation checks applied, so it cannot say an item is in the cart when it is not
- Answers from your CMS pages (shipping, returns, payment, FAQ) and order tracking with secure email verification
- Pages you write in the dashboard, up to 25 per store and 10 languages each, untouched by any sync
- Sale prices as your store has them, quantity breaks for the quantity a shopper asks about, and the price display mode you pick
Live take-over and handoff
- Any team member can open a live conversation and reply inside it, with the full conversation already on screen and saved replies for the answers your team gives often
- Alerts into Slack, Microsoft Teams, Discord, Google Chat or email
- Shoppers can ask for a person at any point, and cancel the wait
- Unlimited team members, no per-seat fee, and a conversation someone steps into carries no second charge
How the chat writes
- Four tone presets, Standard, Friendly, Professional and Concise, plus wording notes of up to 300 characters. Wording only: what the chat says about stock, prices and orders comes from your store
- The chat says it is an AI in its opening message, in every language it speaks
Built for Magento
- One-click Connect: pick the store views to sync and the attribute that is the brand, sign in, pick the store to link, and your credentials are saved on the way back
- Simple and configurable products fully supported, including all variations
- Multi-Source Inventory, using what is available to sell, and store view translations synced automatically, so the chat languages map from them
- Catalog, page, stock and order events go through Magento's MessageQueue, so merchant saves and checkout never wait on outbound HTTP
- Admin sync dashboard, CLI commands for bulk operations, multi-channel support per store view, and a Playground for testing against your own catalog before you go live
Analytics
- Conversion funnel from chat session to purchase, chat-attributed revenue, top products by cart activity
- Thumbs-up and thumbs-down counts on finished chats, and every low-rated chat listed in the shopper's own words. A single satisfaction score is held back until there are enough ratings for it to mean anything
- Widget engagement metrics, and chat triggers on scroll depth, pages visited and exit intent
Plans and billing
- Pay-as-you-go: $0/month base plus $0.25 per conversation. If it never talks to a shopper, you never pay
- $25 of signup credit, about 100 conversations, applied at first store creation
- $59/month default cap, customer-adjustable from the billing dashboard
- The AI model cost sits inside the per-conversation price. You never open an AI provider account or paste a key
- Enterprise for catalogs over 100,000 products
- Vendor of record: Rosel Group LTD, EU company number 206801487. Subprocessors listed at https://emporiqa.com/subprocessors/
Questions
Someone could run up my bill. Billing starts when a shopper writes, so widget loads and ignored pop-ups cost you nothing. You can block a visitor, limit the chat to the countries you sell to, and after a handful of starts from one connection in an hour the chat asks for a human check. None of that is a wall: someone determined, on a VPN, gets through. It takes the worst case from one address down from about 60 conversation starts a day to about 20, and your monthly cap, which you set, sits behind all of it.
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.2.1
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
03 September, 2026
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.2.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Security and reliability release: a full sync that hits errors no longer removes still-existing products or pages from Emporiqa, cart operations are now CSRF-protected for guest shoppers, decimal order quantities (items sold by weight) sync correctly, and the chat widget appears immediately after connecting without a manual cache flush.
1.2.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.2.0 adds one-click Connect, so you can link your store to Emporiqa right from the admin without copying credentials by hand. Stock changes now sync as fast, lightweight availability updates instead of resyncing the whole product, and the assistant gets more product details, including the maximum order quantity, whether an item can be ordered, its condition, and whether it's a virtual product. This release also fixes a few things: configurable product variations can now be bought in chat, placing an order updates only the variation that was purchased rather than the whole product and its siblings, stock now reflects your Multi-Source Inventory salable quantity (including open order reservations), and in-stock, out-of-stock, and backorder status is more accurate right after stock changes.
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Simpler admin configuration with fewer optional toggles and a cleaner layout.
Improvements:
- Renamed "Webhook Secret" to "Connection Secret" in the admin UI. The underlying config key is unchanged, so existing installations keep working without reconfiguration.
- Consolidated admin configuration into two sections: General Settings (Enabled, Store ID, Connection Secret, Enabled Store Views, Order Tracking URL) and Advanced (Sync Products, Sync CMS Pages, Brand Attribute, Webhook URL, Batch Size). Removed the separate Sync Settings, Order Tracking, and Widget Settings sections.
- Order tracking is now always enabled and always verifies the customer's billing email. Removed the "Order Tracking Enabled" and "Require Email Verification" admin toggles.
- Cart operations in the chat widget are now always enabled. Removed the "Cart Operations Enabled" toggle.
- Removed the LLM provider setup banner and related configuration guidance. No LLM provider configuration is required in the store anymore.
Fixes:
- Browsers no longer autofill the admin user's saved credentials into the Store ID and Connection Secret fields.
Compatibility:
- No database migration required. All previously stored configuration values for sync options and the connection secret are preserved automatically.
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Improvements:
- Improved webhook queue reliability for products with minimal data (no custom attributes, no brand, or no description). Events are now validated and delivered consistently regardless of optional field completeness.
- Improved Order Tracking URL configuration field with a more robust Copy button that works across all browser and admin panel configurations.
- Added type hints to CartManagement and ProductFormatter for better code quality and IDE support.
- Updated installation documentation to reference the Adobe Commerce Marketplace.
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release of Emporiqa Chat Assistant for Magento 2. Features include: product and CMS page sync with multilingual support, in-chat cart operations (add, remove, update, view), order tracking via webhooks, configurable chat widget with multi-language detection, admin sync dashboard, CLI sync commands, and Magento message queue integration for reliable webhook delivery.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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