Trader Information
Back to topOverview
Back to topA shopper asks "do these running shoes work for flat feet, and do they ship to Canada?" at 11pm. Nobody answers. Live chat only works when someone is at the keyboard, and most stores leave it unmanned after closing time.
Emporiqa is an AI chatbot and shopping assistant for Magento and Adobe Commerce stores that answers by itself. It reads your product catalog and behaves like a salesperson on your floor: a shopper types "running shoes for flat feet, size 10, under $150, ships to Canada" and Emporiqa recommends the right shoe, handles the objection on price or fit, suggests a variation, and walks the shopper to checkout from the chat. It also answers shipping, return, and payment questions pulled from your CMS pages. When a shopper needs a human, it hands the conversation to your team.
Visual search: a shopper uploads a photo and Emporiqa returns the matching or closest item from your catalog. Every reply comes from your synced catalog and CMS pages, never from training data. Only your public catalog and CMS pages reach the assistant. B2B pricing, shared catalogs, and login-gated SKUs stay behind authentication.
When it can't answer confidently, it hands off to your team with the full conversation. You get a dashboard showing which chats led to purchases, top products by cart activity, satisfaction ratings, and chat-attributed revenue.
The extension for Magento 2 syncs your product catalog and CMS pages automatically. When a product or page changes, the update reaches the chat in the background. The widget appears automatically on all enabled store views in the correct language.
65+ languages, same behavior in each. It answers at 2am and on Sunday, when nobody is on shift. Pay-as-you-go pricing with unlimited team members on every account: you pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay.
Also works with WooCommerce, PrestaShop, Drupal Commerce, Shopware, and Sylius, plus any store via webhook API. One Emporiqa account and dashboard runs across all of them.
EU company, GDPR-compliant. Your data is never used to train models.
Create a free Emporiqa account with $25 of signup credit (about 100 conversations on us, no card required at signup) to test the integration end-to-end. After the credit, you pay only when the chat talks to a shopper: $0.25 per conversation, no monthly base. The monthly cap defaults to $59 and is adjustable from the billing dashboard. Enterprise option for catalogs over 30,000 products.
See it in action: Live demo | Magento integration overview | Documentation | Create free account | Pricing
Features
Product Search & Close
- Product recommendation by meaning, grounded in your catalog (not just keywords)
- Objection handling: shoppers push back on price or fit, Emporiqa responds with reasoning from your store's facts
- Variation suggestions: when a shopper hesitates, Emporiqa proposes alternatives
- Visual search: shoppers upload a photo, Emporiqa returns the matching or closest item from your catalog
- Cross-language recommendation: shopper asks in French, Emporiqa finds products cataloged in English
- Product comparison tables with specs, prices, and features side by side
- Brand-safe answers: every reply comes from your synced products and CMS pages, never from training data
- 65+ languages with automatic mapping from Magento store views; same behavior in each
Cart & Checkout
- In-chat cart: add, remove, update quantities, proceed to checkout
- Stock validation before adding to cart
Customer Support
- Answers from your CMS pages (shipping, returns, payment, FAQ)
- Order tracking with secure email verification
- Human handoff when the salesperson shouldn't answer alone, with full conversation context for your team
What Your Shoppers Notice
- Instant answers about size, fit, and compatibility, in their own language
- Photo search: they upload a picture and get the closest match from your catalog
- No dead ends: when the chat can't help, your team follows up with the full conversation
Analytics & Conversion Tracking
- Conversion funnel: chat session → cart → checkout → purchase
- Chat-attributed revenue dashboard
- Widget engagement metrics (loads, opens, unique visitors, engagement rate)
- Post-chat satisfaction ratings (thumbs up/down with aggregate scores)
- Top products by cart activity
Proactive Engagement
- Chat triggers based on time on page, scroll depth, pages visited, URL patterns, and exit intent
- Audience targeting: all visitors, new visitors only, or returning visitors
- 3 default templates per store, configurable from dashboard, rate-limited per session
Magento-Specific
- One-click Connect from the Emporiqa Sync Dashboard: pick which store views to sync and which attribute is the brand, then sign in to emporiqa.com, pick the store to link, return with credentials saved
- Simple and configurable products fully supported, including all variations
- Multi-Source Inventory supported: uses what is available to sell
- All store view translations synced automatically
- Bounded background delivery: product, page, stock, and order events go to Magento's MessageQueue from observers; a background consumer ships them to Emporiqa. Merchant save and checkout requests never wait on outbound HTTP
- Admin sync dashboard with progress tracking
- CLI commands for bulk operations
- Multi-channel support per store view (B2B, retail, etc.)
Platform
- Pay-as-you-go: $0/month base + $0.25/conversation
- $25 of signup credit (about 100 conversations on us) auto-applied at first store creation, no card required at signup
- $59/month default cap, customer-adjustable from the billing dashboard
- Enterprise for catalogs over 30,000 products
- Full pricing at emporiqa.com/pricing/
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.2.1
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
16 July, 2026
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.2.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Security and reliability release: a full sync that hits errors no longer removes still-existing products or pages from Emporiqa, cart operations are now CSRF-protected for guest shoppers, decimal order quantities (items sold by weight) sync correctly, and the chat widget appears immediately after connecting without a manual cache flush.
1.2.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.2.0 adds one-click Connect, so you can link your store to Emporiqa right from the admin without copying credentials by hand. Stock changes now sync as fast, lightweight availability updates instead of resyncing the whole product, and the assistant gets more product details, including the maximum order quantity, whether an item can be ordered, its condition, and whether it's a virtual product. This release also fixes a few things: configurable product variations can now be bought in chat, placing an order updates only the variation that was purchased rather than the whole product and its siblings, stock now reflects your Multi-Source Inventory salable quantity (including open order reservations), and in-stock, out-of-stock, and backorder status is more accurate right after stock changes.
1.0.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Simpler admin configuration with fewer optional toggles and a cleaner layout.
Improvements:
- Renamed "Webhook Secret" to "Connection Secret" in the admin UI. The underlying config key is unchanged, so existing installations keep working without reconfiguration.
- Consolidated admin configuration into two sections: General Settings (Enabled, Store ID, Connection Secret, Enabled Store Views, Order Tracking URL) and Advanced (Sync Products, Sync CMS Pages, Brand Attribute, Webhook URL, Batch Size). Removed the separate Sync Settings, Order Tracking, and Widget Settings sections.
- Order tracking is now always enabled and always verifies the customer's billing email. Removed the "Order Tracking Enabled" and "Require Email Verification" admin toggles.
- Cart operations in the chat widget are now always enabled. Removed the "Cart Operations Enabled" toggle.
- Removed the LLM provider setup banner and related configuration guidance. No LLM provider configuration is required in the store anymore.
Fixes:
- Browsers no longer autofill the admin user's saved credentials into the Store ID and Connection Secret fields.
Compatibility:
- No database migration required. All previously stored configuration values for sync options and the connection secret are preserved automatically.
1.0.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Improvements:
- Improved webhook queue reliability for products with minimal data (no custom attributes, no brand, or no description). Events are now validated and delivered consistently regardless of optional field completeness.
- Improved Order Tracking URL configuration field with a more robust Copy button that works across all browser and admin panel configurations.
- Added type hints to CartManagement and ProductFormatter for better code quality and IDE support.
- Updated installation documentation to reference the Adobe Commerce Marketplace.
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release of Emporiqa Chat Assistant for Magento 2. Features include: product and CMS page sync with multilingual support, in-chat cart operations (add, remove, update, view), order tracking via webhooks, configurable chat widget with multi-language detection, admin sync dashboard, CLI sync commands, and Magento message queue integration for reliable webhook delivery.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
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