Trader Information
Back to topOverview
Back to topHelp Desk for Magento 2 adds a powerful customer support ticket system directly inside your store. Customers can easily create support tickets, upload attachments, and communicate with your team from their account area, while administrators manage all conversations from a dedicated Magento backend Help Desk panel. Improve your customer support workflow, resolve issues faster, and keep all communication organized within Magento.
Key Features
- Adds a customer account Help Desk section with ticket list, ticket view, and new ticket pages.
- Supports ticket conversations between customers and admin users.
- Supports file attachments with configurable allowed extensions and maximum upload size.
- Allows ticket department assignment and default assignee mapping.
- Supports ticket statuses, priorities, related orders, and generated ticket reference numbers.
- Sends email notifications for new tickets and customer/admin replies.
- Can create admin panel inbox notifications when customers reply.
- Includes configurable customer account navigation label and color.
Live Demo
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.0.0
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
26 March, 2026
Categories
Extensions, Customer Support
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
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Description:
Help Desk v1.0.0 for Magento 2
Сhange Log:
- Created Help Desk extension for Magento 2
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor