Overview
Back to topThis extension provides a facility for the customers to enquire about their orders with the site's support staff. Once this extension is installed, customers will find a new Order Enquiry Tab in their dashboard when they are logged in. When the customer clicks on this Order Enquiry tab, he will be presented with a form with the following fields: Reason for Enquiry, Order Number and Enquiry. When the customer will submit this form then an email will be directly sent to the support staff so that he can respond instantly to it. The confirmation email is sent to the customer also on order enquiry form submission. For the admin user, there is a facility in this extension to view all the Order Enquiries submitted by the customers in the admin panel also.
For the store owners, there is a configuration section to enable disable this extension. Admin can also change enquiry email subjects fields like admin & customer email subjects in the configuration section of this extension. Form field validation is also applied on appropriate fields. Enquiry form, Reasons field drop-down options can be controlled from the admin panel by adding these options in the comma-separated form in the configuration section of this form. The customer can select his order number to enquire from the Order Number drop-down field. On successful form submission, a proper confirmation message is displayed on the front end. Order Enquiry submission email will be sent to the customer as well.
Features:
- Customers can enquire about their orders using the enquiry form with
- This enquiry form is visible in the customer's dashboard when he is logged in to the site.
- Admin can configure admin & Customer email subjects etc. in the emails.
- Well designed Order Enquiry form
- Order enquires can be checked by admin users in the admin grid.
- Reason dropdown field can be populated with different options entered with separated commas to choose the reason for enquiry.
- Responsive extension- works well on all devices.
- Supported in all stores and in various languages.
- User-friendly- ultimate functionality and easily customizable.
- Admin users can enable disable this extension anytime
Technical Specifications
Back to topSeller profile
Seller contact
Current Version
1.2.1
Adobe Commerce platform compatibility
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
08 August, 2023
Categories
Extensions, Customer Support
Documentation
License Type
Open Software License 3.0 (OSL-3.0)
Policy
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.2.1:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.2.1 : Compatible to Magento 2.4.6
1.2.0:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.2.0 Compatible to M2(CE) 2.4.5-p1
1.1.2:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
version 1.1.2 compatible with Magento(CE) 2.4.5
1.1.1:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 1.1.1 compatible with Magento (CE) 2.4.4
1.0.1:
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version-1.0.1
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor