Overview
Back to topDeck Commerce Order Management System (OMS) simplifies the complex processes that happen after an order is placed on your selling channels, including your Magento storefront. Through this extension, your orders will import into Deck Commerce in real-time, along with orders from all other channels, giving all teams a single view to reference and service orders throughout the entire order lifecycle.
Prebuilt workflows automate even the most complex inventory, transaction, and fulfillment scenarios—giving you a profitable customer-centric foundation needed to power omnichannel, multi-brand, and global commerce at scale. No more layering dozens of extensions or customizing code to service, process, and fulfill orders —Deck Commerce simplifies managing shipments, settling payments, servicing customers, processing returns, and more.
From automated workflows to smart routing and inventory logic across multiple warehouses, drop shippers, and omnichannel-enabled stores, Deck Commerce streamlines everything from checkout to curbside.
Account and Pricing
A Deck Commerce SaaS agreement is required to use this extension. Please contact sales@deckcommerce.com or reach out to our team at www.deckcommerce.com for pricing and account information.
A Single View of Orders Across All Channels
API-based and system agnostic, Deck Commerce integrates with each of your selling channels and aggregates orders in real time into a single view. Orders placed across multiple brands, countries, marketplaces (e.g., Amazon and eBay), or across headless feeds (e.g., apps, social and search), all flow into Deck Commerce for enterprise-level fulfillment automation, servicing control, and financial reporting.
Omnichannel Distributed Order Management
Deck Commerce powers the inventory logic, order routing, and store associate tools you need to give your customers an outstanding experience, no matter where the order is placed or fulfilled. With advanced DOM fulfillment logic, you can automate business rules across distribution centers (warehouses, 3PLs, drop shippers, brick & mortar stores, etc.) based on factors like lowest cost, quickest delivery, and shipment consolidation.
Full Order Lifecycle Management
Modern order management is more than routing logic. Deck Commerce OMS balances automation, transparency, and control for customer service reps and consumers alike. From real-time order updates to customer appeasements and return processing, Deck Commerce is the source of record and toolset to track, review and service any order.
In-house Professional Services
Implementation and support services are provided by the in-house OMS experts at Deck Commerce - no outsourcing or guesswork. Deck Commerce works closely with your system integrator, ecommerce, and IT teams to define business rules, consumer experience journeys, and future projects. Deck Commerce manages the complex and time-consuming tasks for order management, so your team can focus on your customers.
Features
Order Orchestration
Process orders from multiple selling channels and ship from anywhere within your distribution network.
- Real-time order import, aggregation, and processing automation
- Smart fulfillment routing for multiple warehouses, 3PLs, drop shippers, store locations, etc.
- Configurable grace period for order and item cancellation
- Split shipments and ship-complete workflows
- Custom product and manual review workflows
- Digital product selling (warranties, gift cards, etc.)
- Kits & bundles and complex promotions support
Inventory Visibility
Gain enterprise-level inventory control to optimize sellability, fulfillment operations, and inventory turns across channels. Provide accurate cross-channel visibility to your customers.
- On/off switches control inventory checks that coincide with shopper actions (view PDP, add to cart, checkout, etc.)
- Available-to-sell count updated in real time
- Inventory aggregation and allocation
- Safety-stock thresholds
Transaction Processing
Automate processes for payment, tax, fraud, loyalty, and email/text integrations.
- Tokenization with payment gateway (BrainTree, Apple Pay, PayPal, Klarna, etc.)
- Gift card purchasing and redemption
- Advanced and delayed capture
- Transactional emails
- Order review for fraud, personalization, etc.
- Confirmation services for loyalty, affiliate programs, etc.
- Compliance check (for regulated items, such as wine)
- Post-shipment visibility
Customer Service Portal
Provide superior customer service with a complete picture of your customers’ orders and use tools that make it easier for customer service and store associates to manage omnichannel orders.
Using another tool for customer service? No worries – we can sync incoming and outgoing user and transaction data from any API-based platform.
- Cancel entire orders and remove individual items
- Exception management and order flagging
- Customer appeasements
- Reroute to nearby stores for pickup
- Return management
- Multi-site, multi-currency, multi-lingual UI
- Single Deck Commerce instance supports all of your global sites
- Single sign-on integrations and Deck Commerce APIs for customer service teams using other servicing platforms
Helpful Links
- Deck Commerce Order Management for Magento (link)
- Deck Commerce Partners and Integrations (link)
- The Fundamentals of Direct-To-Consumer (D2C) Retail (download)
- What Every Retailer Needs to Know About Order Management (blog)
- What to Consider When Choosing an Ecommerce Software Vendor (blog)
Contact Information
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
2024.3.0
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Stable Build
Updated
06 September, 2024
Categories
Extensions, Shipping & Fulfillment, Order Management (OMS)
Supported Browsers
Chrome, Firefox, Opera, Safari, Edge, IE
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top2024.3.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2024.3.0 notes:
- Added Gift Cards / Certificates support
- Added support for Magento 2.4.7 version
- Added support for PHP 8.3 version
- Added the ability to use Scheduled Order Export at Store Scope level
- Added the ability to use custom or dynamic shipping methods in the mapping
- Fixed issue with discount calculation if base_discount_amount is different from discount_amount
- Added the ability to use custom or dynamic shipping methods in the mapping
2023.2.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.2.0 notes:
- Added support of the Multiple Source Inventory
2023.1.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.1.4 notes:
- Added support of the Verifone payment method;
- Extended functionality of the Payment mapping to support "OrderTransactions" fields
2023.1.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.1.3 notes:
- Added support of the Kount fraud protection extension
2023.1.2:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.1.2 notes:
- Fixed PHP-8.2 compatibility issue on Orders History
2023.1.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.1.1 notes:
- Fixed backward compatibility issues
2023.1.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2023.1.0 notes:
- Added support of Magento v2.4.6
- Added support of PHP-8.2
- Fixed compatibility issues
2022.2.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2022.2.0 features:
- Support of “Colorado Retail Delivery Fee” tax
2022.1.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2022.1.0 features:
- Support of Magento v2.4.5
- Support of PHP v8.x
- Update deprecated functionality
2021.2.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2021.2.0 for Magento Commerce EE contains bug fixes, improvements PLUS the new features detailed below (Magento Commerce EE Only):
- Added a new system configuration setting that allows mapping of any column from the order or payment tables and any existing configuration value [NEW]
- Changed logic to use the Payment method Title by default if method does not have any mapped value
- Improved links on the admin order page
- Fixed an issue with nonexistent color or size attributes
2021.1.1:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2021.1.1 contains the following fixes. No new features have been included.
- Inventory Check and Inventory Updates. The inventory check feature has been updated to support updating the Magento product inventory to an actual value held in Deck when performing an inventory API call during the shopflow or checkout inventory checking.
2021.1.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Stability: Stable Build
-
Description:
Release 2021.1.0 for Magento Commerce EE contains previously released features PLUS the new features detailed below:
Customer Initiated RMA Processing [NEW] (Magento Commerce EE Only)
• Registered customers can initiate returns from their Order History and create an RMA in the Deck Commerce OMS.
• Customers who have created a return that has yet to completed can cancel the return from their My Account Order History.
• Returns for orders with payments other than those processed through a payment gateway (i.e. Magento Store Credit and Magento Rewards) need additional processing by a customer service member in the Magento Admin Panel to refund customer accounts.
Magento Store Credit [NEW]
• Deck Commerce can support Magento Store Credit as an order payment method.
Magento Rewards as Payment [NEW]
• Deck Commerce can support Magento Rewards as an order payment method
Back Order Support [NEW]
• Deck Commerce can support orders that are considered backorders with special processing workflows
2020.2.2:
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
This version contains fixes for the following issues. There are no new features or functionality being introduced in this release.
- Fixed an issue in order history totals block display where the grand total calculation was incorrect.
- Fixed an issue where re-order from a historical order was creating an error. This error was a result of the installation of the Magento B2B module.
2020.2.1:
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Version 2020.2.1 is a minor release that resolves the following issue:
-Order History query and display of results for registered customers.
2020.2.0:
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Release 2020.2.0 Notes
This release contains all the same features and functions as in Version 1.0.0 with verbiage and title updates. The installation documentation has been updated with clarifications as approporate.
1.0.0:
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Stable Build
-
Description:
Initial release supporting:
Magento 2.4 CE and EE
Order Export to Deck Commerce via API
Inventory Import (Full and Delta) via SFTP
Shipping Method Mapping Configuration
Magento Order Linking to Deck Commerce
Customer Order History and Inquiry via API to Deck Commerce
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor