Order Comments

Order Comments module for Magento 2 allows you to add notes, comments or any particular special instructions while checking out. These special instructions could be a delivery direction, a special wrapping or packaging request, or a customized order detail. This module helps you, as a store owner, to collect the necessary data regarding the order before it is actually placed. 

The module is easy to manage from the Magento Admin Panel, allowing full control over labels, placeholders, character limits, and where the comment field appears during checkout. You can view all the comments in the confirmation email, if needed, and these comments are saved automatically along with the order.

Features

General Settings

• Enable or disable the order comment field as needed.
• Customize the field label and placeholder text.
• Set a maximum character limit for comments.
• Choose where to display the comment field (e.g., below shipping or payment methods).
• Option to include customer comments in order confirmation emails.

Frontend Integration

• Seamless integration with the Magento 2 checkout page.
• Works smoothly with both logged-in and guest customers.
• Uses Knockout.js and REST API for real-time comment saving.

Backend Integration

• Order comments are stored with each order and visible in the Order View under “Order Information.”
• Comments are added to the Sales Order Grid for quick access by admins.

Email Integration

• Option to include customer comments in the Order Confirmation Email template.

Benefits

• Better communication: You can capture special instructions directly from customers during checkout.
• Improved order accuracy: You can avoid missed details by saving comments with the order record.
• Enhanced customer experience: Make checkout more flexible and personal.
• Time-saving for admins: View comments instantly in the order grid without opening each order.
• Easy setup and control: Configure all settings from the admin panel; no coding required.