Overview
Back to topCrisp is a shared inbox that centralizes all your conversations. From live chat, emails or Messenger and Instagram DM to WhatsApp and phone calls. Crisp allows you to collaborate as a team effortlessly inside one inbox, offering the best customer service to your customers.
The Crisp for Magento 2 extension offers your teams to see your customers baskets and orders directly from Crisp workspace, giving you context on your customers' previous orders or on the items your customers might have in their basket in real-time.
Multiple data sets are synced in real-time to help your teams built templated messages that makes them even more productive.
In addition, you will have the ability to install the Crisp chat widget onto your store, providing your customers the option to contact you directly from your store front.
Account & Pricing
In order to use Crisp for Magento, it is required to create an account with Crisp. If you do not already have an account with Crisp, you should create one here first and then install the extension once completed.
Crisp provides three pricing plans which you can decide on based on your businesses needs. One of our plans is completely free and this integration can be used on our free plan too.
Features
- Multichannel help desk and Shared inbox
- Knowledge base software
- Marketing automation software
- AI Chatbot software
- APIs and SDKs for Web and Native environments
- Realtime customers' synchronization between Crisp and your online store.
Compatibility
Crisp Extension for Adobe is compatible with Hyva Themes to help your online store load fast ⚡️
Benefits
- Centralize all your customers' communication channels into one unified inbox
- Make your customers' more autonomous with dedicated help articles that are empowering your teams
- Create WISMO chatbot without writing a single line of code
- Empower your teams with templated answers that leverage dynamic data from your online store
Technical Specifications
Back to topSeller profile
Seller contact
Integrator
Current Version
1.0.8
Adobe Commerce platform compatibility
Adobe Commerce (cloud): 2.4 (current)
Adobe Commerce (on-prem): 2.4 (current)
Magento Open Source: 2.4 (current)
Type
Beta Build
Updated
21 February, 2025
Categories
Extensions, Customer Support, Live Chat
Quality Report
Back to topAll tests were conducted on the latest versions of Adobe Commerce that existed for the compatible release lines at the moment of the extension submission. Latest versions of all other software were used, as applicable.
Release Notes
Back to top1.0.8:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Along with the improvements in 1.0.7 to prevent customer data from being cached, this fix will only fetch customer data if the customer is logged in.
1.0.7:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Cache the Crisp block, but use AJAX to fetch customer details such as customer ID and email
1.0.5:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Also only post cart if items exist on cart subscription
1.0.4:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Only post cart to Crisp when there are items in Cart (prevent rate limiting)
1.0.3:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Show Crisp settings in store too
1.0.0:
- Compatible with Adobe Commerce (cloud) : 2.4
- Compatible with Adobe Commerce (on-prem) : 2.4
- Compatible with Magento Open Source : 2.4
- Stability: Beta Build
-
Description:
Initial submission of the Crisp - Magento extension.
Support
Back to topThe best place to start if you need help with a specific extension is to contact the developer. All Adobe Commerce developers have both a contact email and a support email listed.
Contact Vendor