Product Questions

One of the things you should always do for your customers: giving them a satisfying answer or solution to all their questions. By doing that, you can interact with your customers as a dedicated friend. Thereby, the user experience and brand trust of your store are both improved.

Moreover, Q&A is regarded as an ideal way to enrich the content of an online product. That’s where you give your customers such helpful information that you can’t show in the product description section. Instead of replying to the same question to each customer, the shop owner just needs to answer once, and all customers can deeply understand the product.

The default Magento doesn’t support the necessary function of allowing customers to send their questions. Fortunately, you can easily add Magento 2 Questions And Answers to resolve this default limitation as well as resolve your customers’ concerns or problems.

KEY FEATURES

• Allow customers to raise their problems

           With the Magento product questions extension, customers can submit their questions on the product page.
           Moreover, they can mark their questions as private or choose to follow them or not.

• Restrict customer group to add questions/rate answers

          You have full control over which customers can add or rate questions in the FAQ section.
          Note: In the default configuration of this module, only logged-in customers can rate Q&A.

• Conveniently manage Q&A from the backend

  All the questions are shown in an easy-to-follow grid. You can take mass action (edit/delete) on the questions easily. Adding new questions from the backend is also possible.

• Notify admin/customers immediately

          After submitting a question, a notification email is sent to the admin. The customer is also notified when receiving the answer as well.

• Freely customize the add question form

          You can configure which information to be shown on the add question form. And you can edit the text & color of the button and the background color of the form.

INSTALLATION GUIDE

Click here to see our installation guide.

DEMO SITES

FRONTEND     |     BACKEND

BENEFITS

Improve customer service

With the FAQ section, you can easily answer all the common questions at once instead of reply them again and again. 

It is a valid and inexpensive way to lower the load on customer support service.

Boost sales

The FAQ section is also a source to provide additional information about your products and services. 

Each satisfactory answer helps solve customers’ doubts and objections, thus facilitating the buying process.

Increase user engagement

The FAQ section is also a useful asset in building communication with your audience and building trust for your brand. 

It allows customers to ask questions, get answers and even like/dislike and reply to other people’s questions. 

Grow organic traffic

The FAQ section can become a search engine optimized knowledge base to enhance SEO performance. 

This can result in a higher position and greater visibility of your store on search results pages, leading to more organic traffic and more leads.

POLICY

• Free Installation (Send us an email to sales@bsscommerce.com if you want us to install the extension for you)
• Free 1-year Support
• Free Lifetime Update
• 30-day Money Back

CONTACT INFORMATION

Get instant support with our Live Chat.

Contact us by sending an email to sales@bsscommerce.com or leaving us a message on Skype: support.bsscommerce.com.