Al Rajhi Bank Mokafaa Loyalty

Integrating the Mokkaaffa loyalty point presents opportunities such as seamless API integration, secure customer data handling, and a user-friendly experience. Key elements of this integration include configuring the API, managing customer point redemption processes, and ensuring automated system maintenance to guarantee the loyalty program operates smoothly. The Mokkaaffa loyalty program incentivizes customer loyalty and encourages repeat business in online stores. It enables customers to earn and redeem purchase points through a secure and user-friendly interface, leveraging Mokkaaffa's API system for robust loyalty point management and transactions.

Key Benefits of Al Rajhi Bank Mokafaa Loyalty Integration:

• Enhanced Customer Loyalty: Encourages customers to buy again by offering rewards they can use on future purchases.
• Flexible Redemption Options: Provides multiple ways (via bank account, via mobile OTP) for customers to access and use their loyalty points.
• Secure Transactions: Implements OTP validation and secure API communication for customer protection.
• Automated Maintenance: Utilizes cron jobs for regular point balance updates and abandoned cart management.
• Real-time Point Management:
  • Balance Retrieval: Instantly fetches and displays customer point balances.
  • Redemption Processing: Processes point redemption requests in real time.
• Reversibility:
  • Point Reversal: Allows for the reversal of points in specific scenarios like abandoned carts or order cancellations.
  • OTP Reversal: Provides a secure method for customers to reverse OTP in case of account compromise.
• Seamless Integration:
  • API Configuration: Integrates five essential Mokkaaffa APIs for comprehensive functionality.
  • Magento 2 Compatibility: Designed to work smoothly within the Magento 2 ecosystem.

Key Features:

• A dedicated section for Mokkaaffa loyalty point configuration in Admin.
• Mobile OTP and bank account number are both options available for verification.
• Real-time instantly shows customer point balances upon verification.
• Cron job for regular balance updates and abandoned cart reversals to manage automated points.
• Implements time-limited OTP validation with a resend option for secure OTP Handling.
• Allows automated point reversals.
• Sends notifications for point reversals and important transactions.

How Does The Integration Work?

Configuring the Mokkaaffa API in the Magento 2 admin panel is the first step for store owners to integrate the loyalty program. Customers can interact with their loyalty points through a dedicated button available on checkout or loyalty pages. To ensure secure access, the system implements a verification process using mobile OTP or bank account verification. Point transactions, including redemptions and reversals, are processed through respective APIs. Additionally, the system runs automated maintenance through regular cron jobs to update point balances and manage abandoned carts.

Frontend Actions

• Customers select and verify their preferred method (mobile OTP or bank account) during loyalty point redemption.
• Real-time point balances are displayed to customers upon successful product purchase verification.
• Automated point management updates balances and notifies customers of reversals due to abandoned carts or other conditions.
• Secure OTP handling includes time-limited validation and a resend option if OTP is not received.
• Email notifications keep customers informed about point reversals and important transactions.

Backend Actions

• Navigate to the Magento 2 admin panel, access the Mokkaaffa configuration section, and configure the necessary APIs and settings.
• Set up and configure mobile OTP and bank account verification processes in the admin panel.
• Ensure API integration for real-time point balances and set up a cron job for regular updates.
• Configure a cron job for balance updates and set up automated point reversals for abandoned carts and other conditions.
• Implement OTP generation with resend options and configure automated point reversals with criteria for specific conditions like abandoned carts and cancellations.