OrderEnquiry

This extension provides a facility for the customers to enquiry about their orders with the site's support staff. Once this extension is installed, customers will find a new order Enquiry Tab in their dashboard when they are logged in. When the customer clicks on this order enquiry tab, he will be presented with a form with the following fields: Reason for enquiry, Order Number and Enquiry. When the customer will submit this form then an email will be directly sent to the support staff so that he can respond instantly to it. The confirmation email is sent to the customer also on order Enquiry form submission. For the admin user, there is a facility in this extension to view all the Order Enquiries submitted by the customers in the admin panel also.

Features List

• The admin can enable/disable the module from the admin panel.
• The admin can change the Submit Button text from the admin panel.
• The admin can manage Success Message from the admin panel.
• The admin can add a Reason for Enquiry from the admin panel.
• The admin can manage owner and customer Email Template from the admin panel.
• Admin and customer get an email after form submission.
• Admin can view all order Enquiry in the back-end section.

How Does The Extension Work?

Admin user login and enable order Enquiry and set another setting. Then go customer dashboard section and click Order Enquiry.

Customers can fill out the form and customer and admin users get an email regarding order Enquiry.

Admin can see all Enquiry admin sections.

Benefits

• Improved Customer Experience: By allowing users to easily inquire about their orders, you enhance their overall experience with your platform or service. Users appreciate transparency and quick responses to their inquiries, leading to higher satisfaction and potentially increased loyalty.
• Faster Issue Resolution: The extension enables users to quickly report any issues or concerns they have with their orders. This allows businesses to address problems promptly, leading to faster resolution times and a smoother customer experience.
• Reduced Customer Support Workload: Providing a self-service option for order inquiries can help reduce the workload on your customer support team. Users can find answers to their questions without needing to contact support directly, freeing up resources to handle more complex issues or provide personalized assistance.

Support Policy

You get free 3 months of technical support included.

You can buy 6 or 12-month extended support agreement.

For issues, please create a ticket or send an email to pramod@bluethinkinc.inFree lifetime updates of the module