Bizrate Insights Reviews

 Our advanced voice-of-customer solution enables you to gather authentic, actionable feedback from customers on a massive scale. Understand what shoppers want, where their pain points lie, and where your business needs improvements. 

With our Online Buyer solution, you can make informed decisions and adjust your products, services, or business strategies based on actual customer responses rather than speculation. 

Bizrate Insights lets you collect voice-of-customer feedback from verified buyers at key moments in their shopping journey — from purchase to fulfillment. Our solutions include unlimited invitations and responses with options for additional access and reporting. 

To make sense of your data, dive into your VitalSigns dashboard. It gives you access to benchmarking and performance metrics to spot issues before they become problems and identify business opportunities.

Plus, feedback syndication across Google, Bing, and Yahoo is free.

Benefits: 

1. Unlimited surveys and data access at no charge 
2. Industry-high response rate of 15% 
3. Easy implementation, no engineering team required 
4. Real-time buyer feedback from purchase to fulfillment 
5. Two-part survey for deeper insights and double the opportunity for seller ratings 
6. Access to sentiment-based, filtered verbatim responses and core KPIs 

Maximize ecommerce revenue with a 360-degree view of your customers — all at no cost. 

Account and Pricing

• Account: To begin, create an account at https://bizrateinsights.com/register/.
• Pricing: It’s free! You’ll receive access to all of these features at no cost!

Features: 

Customer Feedback

Ask shoppers questions and gain meaningful feedback across the customer journey with incentivized surveys that deliver an industry-high response rate. 

Reporting 

A pile of raw data is overwhelming, but our VitalSigns dashboards offer a user-friendly interface for you to view highlights, customize your reports, and build a case for action. 

Benchmarking 

Compare your performance against direct competitors in your industry, using top performers or a custom list. 

Seller Ratings 

Seller Ratings syndicates scores and comments on SERPs via partners like Google, Bing, and Yahoo. 

Customer Verbatims 

Get verbatim feedback delivered right in your inbox to monitor your customers' shopping experience in real-time. 

Net Promoter Score (NPS) 

NPS is easily understood and backed by decades of research, while the simplicity of the single score makes it ideal for tracking progress over time or measuring against industry trends.