Order Comments

The Order Comments extension for Magento 2 simplifies and standardizes customer communication across sales entities. It allows store admins to create reusable comment templates and quickly apply them to orders, invoices, shipments, and credit memos directly from the Magento admin panel.

Instead of repeatedly typing or copying the same messages, admins can select predefined templates from a dropdown menu and insert them with a single click. Templates can be assigned per store view and per sales entity type, ensuring that only relevant comments are available in each context.

Built as a lightweight and intuitive solution, the extension helps reduce manual work, improve message consistency, and speed up day-to-day sales operations without requiring additional training or complex setup.

Business Value

• Streamline Comment Workflow

 Instantly insert pre-built comment templates into any order, invoice, shipment, or credit memo, reducing time spent typing or copy-pasting messages.

• Ensure Accuracy & Reduce Errors

Use approved, ready-made order comments to prevent missing details, outdated information, or inconsistent phrasing.

• Centralize All Messaging

Store every order comment template in one place and organize them by store view and sales entity.

Feature Highlights

• Reusable Comment Templates

Create unlimited comment templates that can be reused across orders, invoices, shipments, and credit memos.

• One-Click Comment Insertion

Insert ready-made comments directly from sales documents using a dropdown selector, with the option to edit the text before submitting.

• Store View & Sales Entity Filtering

Assign templates per store view and per sales entity type so only relevant options appear where they are needed.

• Centralized Template Management

Store and manage all comment templates in a single table, making them easy to review, update, and maintain across the entire store.

• Flexible Usage for Sales Teams

Designed for high-volume stores, multi-language environments, customer service teams, and businesses with standardized communication policies.

Support Policy

Lifetime access to the original codebase
1-year access to all updates
1-year support period
Cancel your subscription anytime
25-day Marketplace Return Policy