Product Review and Rating Manager

Overview With Adobe SaaS removing native product reviews support from the backoffice, Fruition’s Product Reviews App provides a secure, scalable, and extensible replacement built on Adobe App Builder. The app enables ecommerce brands to collect, manage, moderate, and leverage product reviews across storefronts while maintaining full control, compliance, and auditability. What the App Does 1. Review Collection (Customer & Admin) Enables storefront customers to submit: Star ratings Written reviews Allows Admin users to: Create ratings manually (useful for curated reviews, offline feedback, or legacy data) All reviews are ingested through secure APIs, decoupled from the storefront. 2. Review Moderation & Governance Centralized Admin dashboard to: View all incoming reviews Approve or reject reviews before publication Supports moderation workflows aligned with: Brand tone Marketplace standards Audit trail for: Review creation Status changes (approve/reject) 3. Data Migration & Bulk Operations Built-in CSV import capability to: Migrate reviews from legacy PaaS systems Import ratings from third-party platforms Seed reviews during replatforming Ensures business continuity during Adobe Commerce SaaS migrations. 4. Brand Engagement (Reply as Brand) Admin users can reply to reviews as the brand Brand responses are: Exposed via the Product Review API Enables: Trust building Customer engagement Reputation management 5. API-First Architecture The app exposes dedicated APIs for: Product Reviews (detailed review data) Product Review Summary (average rating, count, distribution) This allows: Flexible storefront rendering Headless and composable commerce use cases Easy integration with PWA, AEM, or custom frontends 6. Admin Dashboard & Insights Central dashboard providing: Review summary per product Pending moderation actions Designed for operational efficiency, not just data display. How This Helps Ecommerce Brands For Ecommerce & Platform Teams Restores critical product review functionality missing in Adobe SaaS Fully App Builder–compliant and future-proof Decoupled, API-driven design supports: Multi-storefront setups Headless commerce Gradual platform evolution For Marketing & Growth Teams Reviews act as social proof, improving: Conversion rates Product trust SEO signals Brand replies enable: Active reputation management Customer confidence Moderation ensures: Brand-safe, high-quality content No unvetted reviews going live For Migration & Digital Transformation CSV import removes friction during: Adobe Commerce PaaS → SaaS migration Platform consolidation Preserves years of customer feedback, protecting brand equity. Key Differentiators Purpose-built replacement for removed Adobe SaaS backoffice reviews Enterprise-grade moderation and auditability API-first, composable, and storefront-agnostic Supports both customer-generated and brand-curated reviews Built natively on Adobe App Builder